#94
SEPTEMBER/OCTOBER 2018
FOR COMPANY TRAVE L & MEE TINGS BUYE RS BUYINGBUSINE S S TR AVEL .COM
WE L COME TAKES IT
Why partnerships make perfect
business sense, p70-74
BUSINESS TRAVEL AWARDS The deadline approaches for your chance to win on the big night, p60-65
001 Covers SEPT-OCT REDESIGN 18
copy.indd 4
RISING STARS How to pick the right start-up for your travel programme, p66-68
2
RATE EXPECTATIONS Are travel buyers ready for new hotel pricing models? p106-112
30/08/2018 13:04 SEPTEMBER/OCTOBER 2018
EDITOR Matthew Parsons DIGITAL EDITOR Molly Dyson EXECUTIVE EDITOR Bob Papworth MANAGING EDITOR Mike Toynbee ART DIRECTOR Annie Harris DESIGN CONSULTANT Nick Watts DESIGNERS Nina Christopher, Belinda Tighe SUB EDITOR Mary Cooch CONTRIBUTORS Becky Ambury, Catherine Chetwynd, Amon Cohen, David Churchill, Jonti Dalal-Small, Scott Davies, Nick Easen, Rob Gill, Greely Koch, Gareth Morgan, Gary Noakes, Bob Papworth, Adrian Parkes, Dave Richardson, Ian Skuse HEAD OF EVENTS Emma Gordon EVENTS MANAGER Faye Whitnall MARKETING AND CIRCULATION Kirsty Clark PRODUCTION MANAGER Jamie Halling PUBLISHER Chris Mihalop EDITORIAL DIRECTOR Tom Otley MANAGING DIRECTOR Julian Gregory EDITORIAL TEL +44 (0)20 7821 2715 EMAIL
editor@buyingbusinesstravel.com ADVERTISING Tel +44 (0)20 7821 2733 EMAIL
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buyingbusinesstravel.com FRONT COVER IMAGE: iStock Buying Business Travel is published by Panacea Publishing International Ltd, 41-43 Maddox Street, London W1S 2PD
Keeping cool in the face of change
© 2018 Panacea Publishing International Ltd. The magazine is entirely independent of all commercial interests within the travel industry. Unsolicited manuscripts will not be accepted for publication. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. ISSN 2041-4242
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tool to help them be more caring (pages 44-45). It’s an ambitious plan but much needed after the unfortunate incident with passenger David Dao last year. Munoz recognises United has to change. Change is something of a theme this issue, in particular with our redesign (more of that on pages 6-7). For travel buyers, change is inevitable. Hilton is rolling out new rate structures (pages 106-112) and yes, buyers will have to adapt. Meanwhile, new expense management tools could lead to a power struggle within travel programmes (pages 96-100). We all deal with change in different ways. In Alice Linley-Munro’s case, she placed humorous “Change or die” posters around Oil Spill Response’s offices to hammer home new ways of working (page 38). But the best results emerge when both sides work together. Our cover story on pages 70-74 highlights partnerships where the power of two adds an extra dimension to doing business.
O
YOUR TIME TO SHINE Speaking of change, we’ve extended the deadline for submissions to the Business Travel Awards until Friday, 21 September, so there’s still time to enter. To find out more, and to book your place at the awards ceremony, turn to pages 60-65. Good luck!
N THE HOTTEST day of the summer, I met with Oscar Munoz, United Airlines’ CEO, at Heathrow. He kept a cool demeanour as he described his aim to change the attitudes of his staff – all 90,000 of them – via a new training
@BBT_online /groups/3209937
Matthew Parsons, BBT Editor
CONTRIBUTORS
ROB GILL Rob has been writing about the industry for more than 15 years, including spells as a staff journalist with BBT and Travel Trade Gazette. As a freelance journalist, he now specialises in business and leisure travel for a wide variety of publications and clients.
buyingbusinesstravel.com
DAVID CHURCHILL David has been reporting on corporate travel since the 1980s when, as leisure industries correspondent at the FT, he was asked to edit its first dedicated business travel supplement. He now works as a freelance writer and is a contributor to both BBT and Business Traveller.
CATHERINE CHETWYND Catherine has been covering business travel for more than three decades and is an award-winning writer. She has written on every angle, from expense management to life-work balance – something she practises with enthusiasm.
2018 SEPTEMBER/OCTOBER 3
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