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INFORM


WORDS MOLLY DYSON


US travellers happy to pay for upgrades


A NEW STUDY REVEALS THAT the majority of US business travellers are happy to pay out of their own pocket for non- policy conveniences such as hotel room or airline seat upgrades and faster hotel wifi. The US Business Traveler & Travel Policy 2018 survey by Travelport also reveals American employees are divided when it comes to security measures – 55 per cent agreed their company should be allowed to use GPS tracking solutions to monitor their movements and location during business trips, while 45 per cent disagreed. In terms of booking behaviour, 48 per cent of respondents said they prioritised flight departure, arrival times and direct services. Only 12 per cent said a choice was based on company cost savings. More than 80 per cent said they would like to work for an organisation that allowed them to book travel directly and offered automated, digital expense reporting.


IATA TROUBLED ON EUROPEAN ATC DELAYS


IATA HAS FOUND WHAT it calls “troubling” figures on delays caused by the air traffic control staff shortages and strikes affecting much of Europe. The data shows that delays caused


by ATC have more than doubled since 2017 to 47,000 minutes per day. In July the average delay per flight was 20 minutes. The worst was 337 minutes. Delays have been blamed on staff shortages, capacity shortage, the weather and strikes. IATA says investment and planning from governments and air navigation service providers (ANSPs) can ease delays, but claims ANSPs are more concerned with securing profits than investing in their businesses.


■ For more analysis on the aviation industry, turn to pages 76-89


22 SEPTEMBER/OCTOBER 2018


PETER FISK TO OPEN GBTA CONFERENCE


GLOBAL BUSINESS thought-leader Peter Fisk is to deliver the opening keynote at GBTA Conference 2018 – Berlin in Partnership with VDR. It will take place on the Centre Stage on 27 November, and he will focus on how companies embrace the power of brands and networks to build markets as movements, business models that are sustainable and profitable, and make a positive difference to people’s lives. The conference takes place on 27-


29 November at the Estrel Congress Center, Berlin, and brings together some 60 industry speakers and more than 50 exhibitors from around the globe. This year’s theme, Momentum,


is designed to address the rapid acceleration of change within the business travel industry. ■ Register by 25 September at europeconference.gbta.org for a discount of up to €780


OLA SET TO ENTER UK RIDE-HAIL MARKET


INDIAN TAXI-HAILING FIRM Ola is entering the UK market, adding a further challenge to Uber as it expands worldwide. Founded in 2011, Ola claims to have 125 million customers in 110 cities.


It has obtained licences to set up operations in Greater Manchester, Cardiff, Newport and Vale of Glamorgan. Ola’s UK platform will offer customers a choice of either a private hire


vehicle or a traditional black cab. The company says it is seeking to incorporate additional transport options in future, and aims to work with local authorities to expand across the UK by the end of the year. Ola offers passengers disclosure and barring service-screened


drivers, 24/7 voice support, options to share ride details with emergency contacts and in-app emergency features. The platform launched in Australia in February 2018, where it now operates in seven cities.


buyingbusinesstravel.com


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