search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
CONTENTS


Keep your finger on the pulse by signing up to regular BBT e-newsletters: buyingbusinesstravel.com/newsletter


REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Report Back Databank


INSPIRE Buyer’s Guide Mystery Buyer Interviews


Save the Date


OPINION Westminster Watch Ask the Experts


According to Amon


TRAVEL Reviews


COMMENT Talk Back


Guest Column


Adrian Parkes, GTMC Greeley Koch, ACTE


Ian Skuse, Blake Morgan Scott Davies, ITM


4 MARCH/APRIL 2019


07 08 10


12


29 32


34 36


40 42 44 48


50 52 54


124


126 129 130 131 133 134


FEATURES


56 Business Travel Awards A full rundown of winners, the judges’ reasons


and what happened on the big night 66 COVER STORY Troubleshooting


Travel managers have plans for any contingency from rogue travellers to war and natural disasters


72 Premium air As airlines rethink their premium


offering, buyers reassess what’s best for their travellers


80 Travel bookers What happens when


executive and personal assistants move into travel booking?


86 Business Travel Show A round-up of the news


and highlights of the two- day show at London’s Olympia


90 TMCs It may be a hard decision to take, but there are


56 common causes for wanting to switch your TMC


98 Hotels BBT provides an in-depth report on CSR initiatives


in the hotel accommodation sector


104 Rail The UK rail sector is facing an independent


review. Will this lead to hoped-for improvements?


116 Serviced apartments Operators and associations are adapting to a


changing population’s demands and needs buyingbusinesstravel.com


44


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136