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RAIL


WORDS DAVE RICHARDSON


J


OURNALISTS SOMETIMES LOOK BACK at past work in search of inspiration, and an article published here exactly 12 months ago compared the rail industry with the White Queen in Lewis Carroll’s Through the Looking- Glass, who tells Alice: “The rule is, jam tomorrow and jam yesterday


– but never jam today.”


One year on, nothing much has changed for many passengers, with numerous delays not only to trains but to major infrastructure projects, including Crossrail, and plans for new trains. As Josh Collier, head of proposition – rail and ground transportation, Capita Travel and Events, puts it: “We seem unable to keep on schedule with projects, and it’s the same excuse year after year that fares must increase to deliver improvements that don’t seem to come.” Nobody outside the boardrooms of the privatised


train operators would deny that Britain’s railways are in a mess. Even the Department for Transport (DfT) finally got the message last year, ordering a major independent review of the rail industry (see panel, p109). All well and good, but neither the GTMC nor the ITM had been approached by the review team. Raj Sachdave of Black Box Partnerships, a consultant


and experienced commentator on rail, says: “This worries me, as it will be yet another consultation in the dark. When will the rail industry learn to engage with experts who understand the future demands of rail? “I hope the Williams Review will unpick legacy thinking, systems and processes with clear recommendations that are time-bound; offering value for money in both service and price. The whole franchising model needs to evolve, but the rail industry seems to exist in a distant bubble. It needs to innovate in line with how people travel globally.” Capita’s Collier agrees saying: “The Williams Review appears focused on going back to basics and what passengers are calling out as needing improvement, such as reliability, clear accountability, and good value fares that they can access easily. More competition would help drive down prices.”


buyingbusinesstravel.com


7,000 £14


to be introduced by 2021


new carriages billion


operators will spend on bigger and better trains


SOURCE: RAIL DELIVERY GROUP 2019 MARCH/APRIL 105 the amount train


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