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TRAVEL BUYERS’ TOP ISSUES


2019 1 Brexit 2018


Cutting costs while maintaining quality


2 Cutting costs while maintaining quality


3 Budget 4 Airline pricing 5 Availability


Increased focus on duty-of-care/ traveller risk/ terrorism


Hotel pricing and availability


Brexit


Keeping up with technology/ managing disconnected technology/mobile apps


6 Globalisation 7 Hotel pricing Rising airfares


Enforcing compliance and engaging travellers


8 New TMC


9 The weakness of sterling/strength of euro


10 Meeting senior management requirements


Distribution, including NDC


The weakness of sterling/strength of euro


Data including GDPR,


implementing it and policing third-party use


BUSINESS TRAVEL SHOW HIGHLIGHTS


TRAVEL 2022 IS THE THEME for this year’s Business Travel Show. It’s designed to prepare buyers for the future of business travel by introducing them to the technology, techniques and topics that will dominate the industry over the next three years. Under Travel 2022 will be:


■ WONDERLAB A new interactive tech showcase where buyers can get hands on with the innovations that will impact travelling and travel management in the future; for example, driverless cars, drones, robots and mixed-reality experiences.


■ DISRUPT LAUNCHPAD AND AWARDS The show’s Disrupt Launchpad and Awards return for a fourth airing. Visitors may find the next Uber and Airbnb in the Launchpad and enjoy the Dragon’s Den-style pitching from the finalists at 1300pm on Wednesday, 20 February. Last year’s winner, TroopTravel, will also be returning to the show to update us on its last 12 months.


■ TRAVEL 2022 CONFERENCE SESSIONS This year’s Business Travel Show conference, sponsored by American Express, Egencia, Cvent and SAP Concur, features sessions on the future of business travel and travel management, including: • Creating an agile travel platform • Brexit and the global risk outlook • Introducing bots into a travel programme • An insight into the new skills needed to win as a travel manager?


• Forecasting Forum • What is One Order and how will it change business travel?


• How AI, blockchain, bots and mixed reality will transform travel management


■ FUTURE FORUM A new multipurpose theatre and communal space where visitors can take part in the new informal educational and networking Huddles and watch the fourth annual Disrupt Awards final.


■ NETWORKING Mingle with 9,000 peers from across Europe and beyond, and take part in networking sessions and informal social events, such as the Cellars in the Sky wine tastings, hosted by Business Traveller magazine.


■ SPECIALIST AREAS The International Hotel Village returns with leading global and local hotel providers. Elsewhere, the Airline Pavilion hosts a comprehensive line-up of global airlines, while the GTMC Pavilion brings many of its members to the Business Travel Show, including TMCs, airlines, car rental operators, and travel and expense management suppliers. The show also provides space for the ASAP Pavilion, a one-stop shop for those sourcing global serviced apartment suppliers and wanting information to rethink accommodation strategies.


■ BUSINESS TRAVEL TECHNOLOGY ZONE TMCs, agents and corporate travel buyers can learn about corporate travel technology trends in the Business Travel Technology Zone, as well as watch demos from suppliers and enjoy cutting- edge, technology-focused conference content.


Don’t miss Travel Technology Europe! A visitor’s pass to the Business Travel Show includes access to Travel Technology Europe – the leading event for travel technology professionals.


For more information, visit businesstravelshow.com


WHAT WILL BE THE BIGGEST CHALLENGE FACING THE BUSINESS TRAVEL INDUSTRY DURING THE NEXT THREE YEARS?


1 Brexit 2 Keeping costs down and within budget


3 NDC 4 Increased use of/changes in technology


buyingbusinesstravel.com


5 Rise of sharing economy 6 Safety and security 7 Travel alternatives 8 Visas 9 Consolidation 10 Availability


2019 JANUARY/FEBRUARY 95


■ HOSTED BUYER PROGRAMME In 2018, 444 hosted buyers visited the Business Travel Show – 3 per cent up on the previous year. Hosted buyers enjoy a three-day conference programme, personal online diary system, up to two nights’ complimentary accommodation and an invitation to the buyer-only masterclass sessions at the show. Apply at https://www. businesstravelshow.com/register


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