search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
#96


JANUARY/FEBRUARY 2019


FOR COMPANY TRAVE L & MEE TINGS BUYE RS BUYINGBUSINE S S TR AVEL .COM


WE L COME


Seven communication tips to help get your message across


WHAT’S NOT TO LIKE? Why social media deserves a place in every travel programme


001 BBT Covers JAN FEB 19.indd 1


HOTLIST 2019 Meet the movers and shakers shaping the industry in the BBT hotlist


AIRLINE SURVEY Your essential guide to selecting the right carriers for your business


14/12/2018 15:22 JANUARY/FEBRUARY 2019


EDITOR Matthew Parsons DIGITAL EDITOR Molly Dyson EXECUTIVE EDITOR Bob Papworth MANAGING EDITOR Mike Toynbee ART DIRECTOR Annie Harris DESIGNER Nina Christopher SUB EDITOR Mary Cooch CONTRIBUTORS Catherine Chetwynd, Amon Cohen, Scott Davies, Nick Easen, Rob Gill, Keith Graham, Greeley Koch, Gareth Morgan, Bob Papworth, Adrian Parkes, Ian Skuse, Megan Tatum, Ben Walsh HEAD OF EVENTS Emma Gordon EVENTS MANAGER Faye Whitnall MARKETING AND CIRCULATION Kirsty Clark PRODUCTION MANAGER Jamie Halling PUBLISHER Chris Mihalop EDITORIAL DIRECTOR Tom Otley MANAGING DIRECTOR Julian Gregory EDITORIAL TEL +44 (0)20 7821 2715 EMAIL editor@buyingbusinesstravel.com ADVERTISING Tel +44 (0)20 7821 2733 EMAIL sales@buyingbusinesstravel.com SUBSCRIPTIONS EMAIL subscriptions@ buyingbusinesstravel.com FRONT COVER IMAGE: iStock Buying Business Travel is published by Panacea Publishing International Ltd, 41-43 Maddox Street, London W1S 2PD


L ooking back to the future


Mental health, for instance, was a hot topic, and also the need to factor LGBT travellers into policies. If there’s one thing the buyer community excels at, it’s adapting. I like to think BBT does the same, with a fresher design unveiled in the summer and writers who continue to venture into new territories. In this issue, for example, the latest ways to use social media (p68- 73) and “social peer sourcing” (p144-147). Our Energy, Marine & Mining supplement with this issue also shines a spotlight on managing highly complex travel. I’ve also discovered this business loves a conference.


R


© 2019 Panacea Publishing International Ltd. The magazine is entirely independent of all commercial interests within the travel industry. Unsolicited manuscripts will not be accepted for publication. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. ISSN 2041-4242 buyingbusinesstravel.com


Open debates and invaluable networking propel this industry to better and bigger things. I particularly enjoyed GBTA in Berlin (p26). With its theme “Momentum”, it looked back on the milestones of last year from technological innovation to supplier product launches; let’s hope Brexit doesn’t slam the brakes on.


STANDING OUT


So to the future... I predict 2019 will turn out to be a big year for some, courtesy of our Business Travel Awards (p60). Reacquaint yourself with the finalists at businesstravelawards.com – here’s to a great night on 21 January, and a fruitful year ahead.


ATHER THAN LOOK FORWARD, I thought I’d share what I have learnt as BBT’s “new” editor in 2018. First, this is one multifaceted industry. My eyes were opened to the dizzying array of disciplines that find their way into procurement.


@BBT_online /groups/3209937


Matthew Parsons, BBT Editor


CONTRIBUTORS


ANTHEA GERRIE Anthea has covered travel, food, architecture and design for 30 years as a regular contributor to the Daily Mail, Independent, Blueprint and various in-flight magazines. She has interviewed major international figures from Peter Ustinov to Tom Wolfe and Ivana Trump.


buyingbusinesstravel.com


MARK HARRIS Mark joined the business travel industry in 1990 and has been director of Travel Intelligence Network since 2005. TIN’s output spans industry-leading reports on both the serviced apartments and meetings sectors; over 50 white papers; and the Serviced Apartment Awards.


JOHN STEPEK John is the executive editor of Money Week magazine, and writes the daily email newsletter, Money Morning. He has been covering investment, economics and finance for more than 15 years and is particularly interested in financial history and behavioural psychology.


2019 JANUARY/FEBRUARY 3


EXPRESS YOURSELF


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160
Produced with Yudu - www.yudu.com