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figure rose to 75 per cent of travellers in the UK. Although road warriors


expect employers to contact them quickly in an emergency, travellers themselves are more likely to contact family, friends or colleagues if they need assistance (42 per cent), rather than their supervisor (38 per cent), HR department (30 per cent) or travel manager (27 per cent). Jessica Collison, GBTA’s director of research, says: “As many travellers continue to book outside of corporate tools through alternative channels,


DATA 41%


business travellers who chose to book direct with a supplier because it was more convenient


booking booking Air 79% buyingbusinesstravel.com 76% 56%


business travellers who added leisure time to a work trip in 2018


TOP 5 MOST IMPORTANT FEATURES FOR BOOKING APP Hotel


Support during emergencies


76%


Destination safety alerts


74% 31%


business travellers who expect their organisation to


be responsible for their safety on added leisure days


Travel safety alerts


72% 2019


TRAVELLERS (WITH OBT ACCESS) BOOK FLIGHTS IN 2018?


HOW DID


COMPANY ’S ONLINE BOOKING TOOL :


COMPANY ’S TR AVEL AGENCY OR DEPARTMENT:


DIRE CT WITH AIRLINE :


ONLINE TR AVEL AGENCY:


83% 74% 68% 67%


SOURCE: HOW TECHNOLOGY IMPACTS TRAVELLER BEHAVIOUR AND SAFETY, GBTA AND SAP CONCUR JANUARY/FEBRUARY 35


the lack of visibility this creates has critical implications for both travel spend and the ability to meet duty-of-care responsibilities. “Travellers have high


expectations of their employers when it comes to their safety as the majority expect their corporates to proactively contact them within two hours of an emergency. This is despite the fact that most would not contact their organisation if they were in urgent need of assistance, leaving the responsibility solely on the company.”


However, SAP Concur’s Tetaz


says this is how it should be. “In an emergency situation, whether it’s a natural disaster or terrorist attack, I truly think businesses are responsible for their travellers’ safety. “To react quickly and to


be able to identify and locate employees within minutes is absolutely imperative. What this research shows is that when solving this challenge, no matter whether travellers have booked via their OBT or outside of it, travel bookings should be made visible to the business.”


■ How Technology Impacts Traveller Behaviour and Safety by GBTA in partnership with SAP Concur surveyed 1,252 business travellers in the UK, Germany, France, the Nordics, Belgium and the Netherlands.


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