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104 CONTENTS


Keep your finger on the pulse by signing up to regular BBT e-newsletters: buyingbusinesstravel.com/newsletter


REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Report Back Databank


INSPIRE Buyer’s Guide Mystery Buyer Interviews


Save the Date


OPINION Westminster Watch Ask the Experts


According to Amon


TRAVEL Reviews


COMMENT Talk Back


Guest Column


Adrian Parkes, GTMC Greeley Koch, ACTE


Ian Skuse, Blake Morgan Scott Davies, ITM


4 JANUARY/FEBRUARY 2019


07 08 10


12 31


32


34 36


40 45 46 52


54 56 58


148


151 153 154 155 157 158


FEATURES


60 Business Travel Awards A list of the finalists in BBT’s 2019 Business Travel


Awards, plus a preview of the big night


68 Social media How should travel buyers respond to the


growing use of social media by business travellers?


74 BBT Hotlist 2019 The people, events and technology bringing


influence and innovation to the business travel industry, and the ones to watch


86 COVER STORY Communication


Seven ways to most effectively convey your message to employers, employees and suppliers


94 Business Travel Show A preview of the Business Travel Show and a


report on the results of its industry survey


98 Millennials Are millennials a group apart,


or just a very savvy generation of tech-loving travellers?


104 Brexit Like the rest of the UK, travel buyers are living


with the uncertainty caused by Brexit


110 Hotels Mid-market hotel chains are forging both direct


and indirect relationships with corporate clients


117 Airline Survey Your up-to-the-minute guide to carriers’ onboard


seats, products and services


132 Ancillaries Ancillaries make big profits for airlines, but how


do buyers keep track of what these extras cost?


138 Green innovation It’s more important than ever that


you set about minimising your travellers’ carbon footprint


144 Sourcing


Traditional ways of sourcing flights, rooms and car rental are giving way to alternatives


buyingbusinesstravel.com


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