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ADVERTORIAL FEATURE


Demand trust and transparency from your travel provider


If you’re frustrated by opaque travel costs and aren’t sure you’re getting the best advice, it’s time to take a new approach to your travel management.


TMCs should provide two crucial services for any business – providing them with the widest possible choice to make bookings in the first place, and then offering expert support and advice to help reduce travel spend. Without trust and transparency sitting at the heart of both these services, you won’t get the best deal.


TRUST IN TECHNOLOGY


The technology a TMC uses will play a significant part in a business’s ability to access the lowest costs. Oſten hotels and airlines will offer multiple rates for the same room or seat – and without the right tech in place, it’s tricky to identify if you’re getting the best choice.


Unless your TMC has control over it’s technology, you may be missing out on better fares. Many TMCs rely purely on traditional GDS rates, which doesn’t cater for the additional choice available through more B2C focused sources such as booking. com, nor direct supplier connections, for example with Luſthansa Group removing their cheapest fares from GDSs in December.


That’s why Click Travel has relentlessly focused on developing it’s own connections and relationships with suppliers as well.


Jill Palmer, CEO, Click Travel, says: “Because we own our technology and develop entirely in-house, we can react much more quickly to new developments in the market. Customers can trust in us to give them access to new features quickly and easily, so they can reap the benefits through reduced spend and happier travellers.”


In fact, Click Travel’s reputation for technology reliability has seen the company play a key role in IATA’s Travel Management Architecture project. Robin Smith, Click Travel’s Chief Product Engineer, also serves as IATA’s Advisor for NDC and TMC Architecture, which means Click Travel’s tech development is essentially becoming


TRUST IN PEOPLE Your travellers should be booking based on what’s best for your business, not what’s best for your TMC’s pocket.


Jill Palmer, CEO, Click Travel, says: “I don’t believe paying agents a commission for bookings is a wise approach for long-term business. The job of an agent is to give the traveller the best advice. Paying commission muddies that approach, so we don’t do it, meaning our advice is always unbiased.”


Plus, as a company’s booking data is captured and processed via travel.cloud, agents can then review the information with companies to spot trends and identify areas for savings.


Because travel managers can log into the platform and access the data on-demand for themselves, everything can be cross- referenced and verified.


Palmer says: “A TMC should be adding value by providing quality analysis, rather than simply processing bookings. By making it easy for customers to access their booking


buyingbusinesstravel.com


data, we can focus on giving them quality advice.”


Click Travel’s tech-focused approach also provides crowd-sourced wisdom. With more than 98 per cent of the company’s bookings being made online, agents have access to a vast repository of data that can be used to identify wider trends to help inform specific policies.


By analysing information from millions of bookings made across a variety of sectors, including local government, utility providers, major national chains and charities, Click Travel’s team of agents can make industry- specific recommendations that can be trusted to reduce travel spend.


People-powered and driven by technology, Click Travel is providing trusted and transparent travel management.


clicktravel.com 2018


SEPTEMBER/OCTOBER 107


the benchmark for the wider industry – conducted openly and transparently to provide complete confidence.


That theme of trust and transparency continues throughout Click Travel’s next- generation booking platform, travel.cloud.


The system can be configured according to an individual business’s travel policy, giving travellers complete control over their booking arrangements while being subtly nudged towards making the right choices for the business.


That way, companies can show they trust their staff, boosting morale, while ensuring the booking process remains clear and transparent to all.


Jill Palmer will be speaking at The Business Travel Show Conference on Using data for improved savings and control at 4pm on 20 February.


Click Travel will be exhibiting on stand B650 at the Business Travel Show.


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