search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
RETAIL | Shopping Around


Mystery shopper


Southport


With a low average score compared with our previous two visits to Macclesfield and Warrington, this Lancashire towns provides a rollercoaster ride of highs and lows for our intrepid incognito investigator


Hillside Kitchens and Bathrooms Liverpool Road


Showroom: Service: Total


1 1


2/10


First impressions were not good, starting with the temporary repair of a cracked windowpane on the front window.


This was not helped by the scrawled note on the door, when we arrived for our 10am appointment, saying the showroom would open at 10.35. The salesman finally arrived at 11.30. Displays were cluttered with door and worktop samples, with scraps of cardboard packaging discarded on


the floor. Kitchen doors were stacked against walls and bathroom displays to the rear were absent.


The showroom claimed to be the


region’s specialist retailer of Second Nature kitchens. The stylish website promised a wealth of knowledge and featured some impressive images of completed kitchens.


A quick chat with the salesman confirmed that HKB offered its own installation service and could also arrange decorating and knocking down walls. Waiting times are around eight weeks.


Discount Bathrooms Waterloo Road


Showroom: Service: Total


4 4


8/10


A friendly greeting welcomed us and the young salesman was keen to ask whether we had visited before. He then waved us through to the displays.


Prices for each bay were clearly displayed in frames and lights switched on automatically as customers moved through. Midway, he caught up with us to offer a coffee – other customers were already nursing steaming mugs. The shop has been extended, running through another four properties to create a warren of gleaming displays, with bathrooms to suit small and larger spaces. The most impressive are in the front windows, with the Old English display with freestanding bath and aluminium plinth, and understated grey and white tiling. Samples


showed worktops in Carrara marble, in shades including


Love and Robinson Old Hall Farm Business Park


Showroom: Service: Total


4 3


7/10


Outside it was unprepossessing, with bulk bins pulled up close to the low-key entrance, but inside the showroom certainly had that wow factor.


This extensive showroom was offset by carefully-chosen accessories and customers could open doors to reveal some ingenious storage mechanisms and deep drawers.


l Salesman arrived at 11.30 for a 10am appointment


At the centre, a comfy sofa, LCD TV and a selection of magazines created a cosy island for a rest and chat. Upstairs were more displays. There a salesman explained that Love and Robinson offers a free design service. While the company buys in doors, carcasses are made in its nearby Scarisbrick factory and can be adapted to suit the most complex of spaces. Customers are invited to take a virtual


tour of the factory on its website. Worth a Saturday lunchtime visit for some ideas and local expertise, in this business that has been established for some 15 years.


l Unprepossessing outside: the wow factor inside


matt white, sand and olive. Striking


pieces included a tall spiral heated towel rail, in contemporary bathrooms, with the odd comfy sofa and LCD TV too. Some 90% of its sales are a complete package, proprietor Simon explained, in a showroom offering only branded products.


l Friendly welcome, helpful salesman, great displays


CREATE IT Designing KBB and more


THE TOTAL SOLUTION FOR KBB PROFESSIONALS


80


PRESENT IT 2D, 3D, movie, 360, AR, VR, 4D


- SHAPING THE FUTURE OF KBB RETAIL - kbbreview · June 2019


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92