Wire EMEA
JOA clears ECA Responsible Gambling bar
JOA Group becomes the first French operator to meet the ECA’s Responsible Gambling Framework criteria.
Te Framework covers employee training, player education, entrance policies, stakeholder engagement, advertising, marketing, research and awareness.
FRANCE LAND-BASED
BRUSSELS – The retirement of Bettina Glatz- Kremsner as General Director of Casinos Austria has prompted a restructure of the Board of the European Casino Association. Ms. Glatz-Kremsner’s position in representing Austria at the ECA Board has been filled by Erwin van Lambaart, who transitioned from his role at Holland Casino to the CEO of Casinos Austria at the start of April. In addition, Pieter Boers, Vice President of Gaming and Services at Holland Casino, joins as a new Board Member to fill Mr. Van Lambaart’s vacated position as The Netherlands’ representative on the Board.
“The contribution of Bettina Glatz-Kremsner, as Board Member and the ECA’s Vice Chair during the last two years, has been critical to the unified response of the land-based casino sector to the adversity faced by members during the Covid-19 crisis,” stated Per Jaldung, Chairman of the ECA. “I wish Bettina the very best as she retires from her role at Casinos Austria and, on behalf of the ECA, recognise the debt we owe for the contributions she has made, not only in regards to our association, but to the casino industry as a whole. I am sure we will cross paths in the future, and I look forward to such opportunities.”
“I would like to take this opportunity to congratulate Erwin van Lambaart on his new role leading Casinos Austria. As an existing and highly valued ECA Board Member, I look forward to maintaining our close working relationship. I also extend a warm welcome to our newest Board Member, Pieter Boers, whose input is most welcome at this pivotal time for the land-based casino industry in Europe,” concluded Mr. Jaldung.
MALTA – Björn Krantz has been appointed CEO of Yggdrasil and will together with the company’s senior management team lead the business into its next growth and globalisation phase. Björn Krantz
brings over 12 years of C-level experience from the industry having previously been with gaming solutions giant NetEnt for a decade, before joining Yggdrasil in January 2020 as Head of Publishing Division and most recently as Chief of Global Market Operations.
NORWAY – Thor Gjermund Eriksen has been hired as the new CEO of Norsk Tipping. “I am very happy to be able to present Thor Gjermund Eriksen as the new CEO of Norsk Tipping. He has a solid
background from the media industry, including as CEO of Amedia and broadcasting manager for NRK for the past nine years,” stated Norsk Tipping's chairman of the board, Linda Bernander Silseth.
P16 WIRE / PULSE / INSIGHT / REPORTS
JOA Group has achieved certification according to the ECA Responsible Gambling Framework following an independent audit conducted by Pieter Remmers, Chairman of the Board of G4. Certification of its 33 casino estate ensures that JOA is operating in adherence with the latest standards in Responsible Gambling upheld by the land- based casino industry in Europe.
“Compliance strengthens the confidence of our customers in our business,” said Pauline Boyer Martin, Chief Marketing Officer, JOA Group (pictured). “It also contributes to the positive image of our industry and our company, as the first French group certified at a European level.”
Seeking to achieve the goals set forth within the framework, JOA realised it needed to take its own responsible gambling action plans to a new level. “We have put in place e-learning for 100 per cent of the front and back-office teams and we have also implemented training in regards to responsible alcohol policy,”explained Pauline Boyer Martin.
“Te process is very comprehensive and involves participation from the entire company to meet the certification goals. Many different teams have been working on the process: the gaming division of course, but also the digital department, HR, the communication teams, the GMs, the compliance team, etc. Certification requires that we consider the customer journey from a new perspective to ensure we offer the
UK Fair City Amusements picks OKTO
Fair City Amusements, the Perth- based independent operator serving both the Free Trade and major national retailers throughout Scotland, has become the latest member of the UK industry to join OKTO’s digital cashless revolution.
Te OKTO.WALLET, open-loop, omni-channel mobile payment app and platform will be available across over 700 venues in more than 1,800 machines, enabling mobile-first, cashless, responsible payments to users in Scotland.
Announcing the latest agreement, Rob Peché, OKTO’s UK Country Manager, said: “I am pleased to confirm our partnership with Brian
and the team at Fair City, a company that’s widely acknowledged as the leading operator of gaming and pub amusement equipment in Scotland.
Te agreement marks our first entry into Scotland extending OKTO’s reach from Plymouth in Devon to Aberdeen in the North of Scotland. Alongside, the partnership demonstrates how the OKTO solution is suitable for all progressive businesses in the sector, and it shows how straightforward it is to on-board with OKTO in a compliant and seamless way. Fair City is also unique in so far as it has its own AGC business which will also feature the OKTO solution.”
best protection to the players who choose to visit our land- based casinos.”
JOA joins an ever-increasing list of ECA members currently certified according to the Responsible Gambling Framework 2018, which includes Casino Cosmopol, Casino 2000, Spielbanken Niedersachsen, Spielbanken
Baden-Württemberg and Spielbanken Sachsen Anhalt, Holland Casino, Casinos Austria and the Veikkaus casinos in Tampere and Helsinki.
“Te continued adoption of the ECA’s Responsible Gambling Framework by our members is a source of pride for the whole land- based gaming sector in Europe,” said Per Jaldung, Chairman of the ECA. “Upholding the highest levels of responsible gambling practices and ensuring our guests experience only the best customers service combined with leading player protection principles is a goal for all members of the association. We congratulate JOA Group for participating in the process and achieving certification.”
Laurent Lassiaz, President and CEO, JOA Group and ECA board member, has been closely involved in the JOA process of certification. “For me, it is key for the future of our industry, that 100 per cent of members adopt the standards because we need to move the lines and show that our industry is virtuous and clean, which is not always the feeling in the general opinion. We must act for the better, for the future.”
Italy
Playson has agreed to supply its casino content to Italian platform provider, Tuko Productions. As part of the new partnership, Tuko’s THS content aggregation platform will gain Playson’s collection of titles. Operating solely in Italy, the new deal provides an opportunity for Playson to distribute its content to a wider range of local brands. Simona Lanzoni, Business Development Manager at Playson, surmised: “Te deal further cements Playson as a leading supplier in Italy, allowing us to offer our thrilling collection to more players and attract new audiences in the process.”
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