October, 2022
www.us-tech.com
Family-Owned Murray Percival Goes Above and Beyond for Customers
Continued from previous page Service and Support One way that Murray Perci-
val provides value to customers is through its online presence. Its updated web site provides useful information about technology as well as special customer pro- grams. It also includes a conven- ient, well-stocked web store with a full warehouse to back it up, al- lowing same day shipping. Murray Percival also offers
a range of services. “Not only are we both a distributor and a man- ufacturers’ rep, think of the razor and the razor blade, but we’re al- so a service provider,” adds Per- cival Jr. “We like to call the serv- ice and value that customers re- ceive from us the ‘Percivalized’ experience since it is so unique. It is more than just a simple transaction, it’s the entire expe- rience from discovering the pain the customer has, finding a solu- tion, and then continuously sup- porting it.”
l ESD Surveys: The company offers no-fee ESD surveys by partnering with DESCO Indus- tries. Using the ESDA’s ANSI/ESD S20.20 standard and calibrated test equipment, a DE- SCO rep takes measurements and makes observations on ESD control plans. Upon survey com- pletion, DESCO provides a writ- ten report of the findings with suggestions for improvements if needed.
l Reclamation Services: Mur- ray Percival partners with Al- pha Assembly Solutions to offer recplamation services. They help recycle solder scrap for cus- tomers by turning in the re- claimable raw materials for credit. Raw materials include dross from wave soldering, un- used or expired solder paste, used cartridges, syringes, gloves, and wipes, pot dump from soldering machines, dross from wave soldering, and popu- lated scrap boards.
l Solder Analysis: The compa- ny offers solder analysis kits through Alpha Assembly Solu- tions. The Alpha Pot Rite pro- gram is designed to evaluate solder samples taken from wave soldering machines, selective solder systems and solder pots to provide a precise report on the condition of the solder.
l Thermal Profiling: Murray Percival partners with ECD for thermal profiling. Thermal pro- filing is the only way to fully un- derstand what is happening in the reflow soldering process.
l Vendor Managed Invento- ry: The company can manage customer maintenance, repair,
and operations materials. It helps cut down on costs and eliminates line down situations. It also saves on both freight and customer time, particularly the time spent entering POs.
l Demos: Murray Percival of- fers both virtual and in-person demos at its demo facility in Auburn Hills, Michigan, as well as onsite demos at customer fa- cilities depending on the appli- cation. In the in-house demo room, the company can run cus-
tomers’ boards in real-time. Technologies include AOI, pick- and-place, printers, solder recov- ery systems, component man- agement, and more.
As additional benefits, the
company provides free educa- tional webinars to keep cus- tomers informed of new technolo- gies and processes and features a technical sales force. The team connects with cus-
9/23/22 8:47 AM
tomers to establish trust and cre- ate value and can provide service
and improve processes onsite. “Everything we do is de-
signed to help our customers de- liver products that make our world safer, healthier and more enjoyable, we love to make those personal connections and strive to be better every day,” concludes Percival Jr. Contact: Murray Percival
Co., 2014 Brown Road, Auburn Hills, MI 48326 % 800-405-1730 E-mail:
info@murraypercival.com Web:
www.murraypercival.com r
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