CONTENTS
CONTENTS WHAT’S IN THIS MONTH...
COVER STORY 20
Make An Entrance You only get one chance to
make a first impression. Milliken explain why entrance matting shouldn’t be an afterthought.
NEWS
06 12
News This month’s biggest FM news,
plus all the latest contract updates. REGULARS
Crossing The Line In this month’s Neighbourhood
Watch, we get some handy advice on boundary disputes between neighbouring properties. Do you know your rights?
18 58
The Water Cooler Our panel of FM professionals
discuss their biggest FM headaches – past, present and future.
Corporate Care Is emergency care on your
company’s welfare agenda? What would you do if a child or dependent elder needed care for an extended period of time?
60
14 22
Ten Questions with... Gary Kidd
Gary Kidd, MD of ISS Facility Services Integrated Solutions, reveals how he got into the FM industry.
FEATURES
Good Morning, Macro Debra Ward speaks to Tim
Wood about life at Macro, a month into her new role as MD.
Tales of the Unexpected What are the unexpected
extras that separate the men from the boys when it comes to service delivery? We get the client view from new research.
44
Facilities Management 2014 If you’re heading to the new FM
www.tomorrowsfm.com
show at the NEC in March, our eight- page guide has everything you’ll need to plan a successful trip.
CLEANING
26 28
Life of Grime Faeces, drug paraphernalia and
bodily fluids: just some of the topics covered in our feature on life as part of a specialised cleaning team.
Beyond Repair? Alan Lewin, from
ServiceMaster Clean, explains how you can make sure your flooring lasts as long as possible, and reveals some alarming waste statistics.
SUSTAINABILITY
30 32
Storage Savings Vickers Energy Group explore
some of the energy challenges faced by FMs in large warehouses and distribution centres.
Harnessing the Highlands We find out about the
investment in wind power which is reaping rewards for the Scottish taxpayer and Scottish Water.
VENDING & WATER COOLERS 34 38
All in The Taste With voting hotting up in the
Tomorrow’s FM Awards, we hear about the technology behind Ebac’s AquaSafe entry.
HEALTH & SAFETY
In The Hands of Others You may wash your hands
every time you use the loo, but do others? Tomorrow’s FM discovers a new solution that could protect you from the bad habits of others.
40
How The Mighty Are (Nearly) Falling
Curve’s Lucy Robinson speaks about the company’s ‘near miss’ culture and why every good FM should have a reporting procedure.
14 TOMORROW’S FM | 03
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