• The cleaning company is Velstand Facility Management, a professional cleaning service based in Brasov, Romania. The company began operations in 2011.
• Their distributor, who has been more of a partner in their business growth and evolution, is Tenrom, one of the larger jansan distributorships in Romania.
• And because it plays such a central role in their cleaning operations, we must mention Kaivac. Velstand uses Kaivac OmniFlex Crossover Cleaning Systems for a variety of cleaning tasks.
MORE ABOUT THE
CLEANING CONTRACTOR Velstand Facility Management offers many of the same services cleaning contractors all over the world offer. This includes daily cleaning and maintenance, floor care, carpet care, window cleaning, etc. However, they also have a number of add-on services such as security, landscaping, repair services, pest control and pesticide services.
Offering all these add-on services is likely one reason Velstand has become irreplaceable. Today, building managers prefer to use as few vendors as possible. Not only does this make it easier for them – one call to one vendor to handle most all of their cleaning and building needs – it is also a cost savings because they receive just one invoice from one vendor for a variety of services.
According to the Supplier Invoice Benchmark Report, conducted and published by Concur, a UK-based accounts payable firm, in the UK ‘on average, a company receives 323 invoices every month, which must be handled by around 15 employees per invoice who are responsible for approving and processing them’. These are the behind the scenes business operations that take time and require several people, all of which makes processing invoices costly.
THE OTHER PLAYERS The distributor, Tenrom, was founded in 2010, so just liked Velstand, it is also a relatively new player in the professional cleaning industry. The company
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now markets a number of products from leading jansan manufacturers. However, the company is selective and very innovation focused.
According to Marc Ferguson, International Business Development Manager for Kaivac, Tenrom selects cleaning equipment that is fast, proven effective, and produces cost savings. Usually this means turning to newer technologies and cleaning systems.
In order to be irreplaceable you’ve got to have the right equipment. This where our third player, Kaivac, comes in and more specifically, the Kaivac OmniFlex Crossover Cleaning System.
Velstand likes the fact that the OmniFlex is a modular cleaning machine with accessory kits, which can be interchanged to perform a variety of cleaning tasks from one equipment platform. This means their capital investment is stretched further without having to invest in so many specialised tools and machines. OmniFlex can be used to standardize activities, training and deployment across their organization.
The system can still be used for very specific cleaning tasks. For example, the OmniFlex AutoVac model automates mopping programs, cleaning 4x more floor space in the same amount of time. Yet, it behaves like a low cost automatic scrubber alternative. This ergonomic push-behind system has been tested and found to match – and in cases exceed – the performance and cleaning results of a comparable-sized automatic scrubber.
SO WHAT DID I LEARN? For a cleaning contractor to be irreplaceable, one of the first things they need is the right partners: in this case Tenrom and Kaivac. It is also a very good idea to offer a variety of services. The more indispensable a cleaning contractor is, the more irreplaceable. And if you can help the customer save money, all the better.
But there is something more. To be truly inimitable requires a business culture of excellence. Tenrom apparently has such a culture.
They have developed long-lasting relationships with their clients; are very focused on their individual needs, and once again according to their customers, provides exceptional service. That’s what makes a cleaning company irreplaceable.
www.kaivac.com twitter.com/TomoCleaning
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