COVER STORY
24 6
care of everything else. WHAT’S NEW
JUST ADD WATER You clean. Kärcher will take
CONTENTS 42
EDITOR’S PICK
THE HYGIENE CONCEPT
WHAT’S NEW Your essential industry news,
including all the latest appointments, contracts and exciting company announcements, along with new product launches and announcements. This month, we report from the Loo of the Year Awards 2017, Ecolab acquires Arpal Group, ISSA and RAI restructure their agreement, and the CHSA raises £14,000 for the RNIB.
REGULARS 28
RISK REDUCTION IS EVERYONE’S BUSINESS
Paul Thrupp asks why it takes a horror fall, or an operative winning compensation, to get the issue of safety within cleaning on the mainstream agenda?
30
NEW YEAR, NEW CHANCES
The organisers of the European Cleaning & Hygiene Awards say 2018 is the time to show everyone the best that the cleaning industry has to offer.
33 58
PREMIUM PRODUCTS FOR A PREMIUM
PROFESSION Cromwell’s James Lee says it is important cleaning operatives are equipped with the best products if they are to do their jobs efficiently, safely, and sustainably.
MAKING AN ENTRANCE Winter’s arrival poses some
serious challenges for floor cleaning and maintenance. James White of Denis Rawlins outlines some simple steps to manage the risks and guard against damage.
www.tomorrowscleaning.com
New dining concepts are emerging all the time. But hygiene needs to be a running theme in any restaurant whatever its concept, says Essity’s Amelia Baker.
CHEMICALS & DOSING EQUIPMENT
34
36 38
UNDER PRESSURE Coping with variable water
pressure doesn’t have to be a nightmare, according to Angus Drummond, Sales Director at Hydro Systems Europe.
RIDING THE CHEMICAL INNOVATION WAVE
Cole & Wilson has developed a modern alternative to dry cleaning.
THE RIGHT DOSE Brightwell Dispensers explores
the key points to consider when buying chemical dosing equipment.
FOOD HYGIENE 40
FOOD FOR THOUGHT Chicopee’s James Taylor
explains the importance of using quality cleaning materials to combat the dangers of food poisoning in commercial kitchens.
50 52
TAKING REMOTE CONTROL
Ezitracker’s Christian Berenger looks at how technology can help cleaning contractors improve operational efficiencies.
GETTING TO THE BOTTOM OF CLIENT
PERCEPTIONS What do your clients really think of you? Facilicom UK chose to take a different approach to assessing client satisfaction and identifying future requirements.
55
HOW TO BE IRREPLACEABLE
What does it take to become indispensible? Cleaning industry expert Robert Kravitz investigates.
CONTENTS | 3
45
MAINTAINING INTEGRITY
Fresh from their rebranding, Christeyns Food Hygiene explores the vital role cleaning has in food production.
CONTRACT CLEANING 46
STRATEGIC SUSTAINABILITY
Cleanology discusses how being environmentally friendly should be a key component in any contract cleaner’s offering.
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