the level of service Nilfi sk offers its customers’


Nilfi sk will be extending their ‘Closer to Market’ strategy as a result of the changes, holding UK stock at the Mid- lands based facility.


tion and pushes our service engineer numbers past the 50 mark.’


‘We have picked an independent com- pany with a great reputation for it’s customer service, fl exibility and fast response which will further enhance


Martin Chambers explains the need for separate service divisions in the UK and how it is likely to affect the overall business; ‘We now have a huge port- folio of equipment, suitable for clean- ing anything from a hotel lobby to an airport runway. Managing the overall service function is complex and is best structured with separate teams who


have the benefi t of relevant experience, correct skill sets and appropriate van stocks.’


We now have a huge portfolio of equipment, suitable for cleaning anything from a hotel lobby to an airport runway.


Our Retail Service Division demon- strates this practice well, with the fi rst time fi x rate increased to 95% as a result of dedicated teams and stock holding. The acquisition of ICM and the continued focus on our Outdoor Division will allow us to do the same across the UK within this service criti- cal sector.’


Nilfi sk is present today in 43 countries worldwide and is one of the world’s largest manufacturers of professional cleaning equipment. Customers benefi t from a complete ‘one stop shop’ solu- tion.


Nilfi sk can be contacted on 01284 763163 www.nilfi sk.co.uk


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