Ask the Expert
Tomorrow’s Cleaning is happy to welcome our new resident expert, Mark Bresnihan, Managing Director of Industrial Cleaning Equipment.
brightest candidates, who will always be drawn to employers who demonstrate a commitment to training.
their cleaning equipment?
Q. A.
Investing in the most technologically up-to-date, cutting edge cleaning
equipment is a smart move for companies, but it is only part of the equation – because if you don’t have the correctly trained operatives to work it, or the right support mechanisms in place, you will not achieve optimum results. Many of us are guilty of buying the latest must- have gadget, completely ignoring the instruction booklet/DVD, wasting hours randomly pressing buttons and losing our tempers, before giving up and asking the nearest ten year-old to get it working for us. It’s a scenario we all recognise – and can laugh at – but businesses who by-pass training their employees do so at their peril.
Investing in your people and your company One of the best ways to improve your company’s performance – in practice and on the balance sheet – is to invest in your employees, and training is a great way to do this. By giving your people the chance to develop, acquire new skills and increase their knowledge you will make them feel valued and motivated. This engenders loyalty, helping with staff retention, and attracts the best and
How can I make sure that my team get the best possible results from
Happy employees take pride in their work, with the knock-on effect of delivering an even better service to your customers. This makes your customers happy too, increasing your chances of maintaining and growing their accounts, and when word gets around about what a great job your company is doing, other new business could follow.
Training that’s tailored to industry requirements The cleaning sector has some specific challenges when it comes to training and skills development. A proportion of workers in the sector do not have English as their first language and they may not be familiar with UK working regulations. This means that there is the risk of misunderstanding instructions and questions, and problems with completing documentation.
There is also a raft of guidelines that need to be followed when handling, using and storing chemicals, not to mention the correct ways to use and get the best out of machinery and equipment.
Industrial Cleaning Equipment has its own highly qualified staff who form strong relationships with cleaning teams ‘in the field’, educating them in the most effective and efficient ways to clean their sites, whether it’s an office block, retail outlet, school, hospital or leisure centre. Our training is certified by the British Institute of Cleaning Science (BICSc) giving clients peace of mind and assurance that their employees are receiving training that
is up to industry standard. From multilingual checklists to essential reporting, helping to train skilled and safe operatives is our priority.
On-going support and commitment In the cleaning industry training is no longer a ‘nice to have’, it’s a must have – and it shouldn’t just be a one-off exercise. Our industry moves at a fast pace, with new cleaning methods and equipment being developed continually, so training is important to any business that wants to remain competitive, relevant, and up-to-date with the constant cycle of changes that affect the cleaning sector.
Choosing a supplier that can provide this crucial added value will increase your competitiveness, providing the know-how and support that enables you to get on with running your business – secure in the knowledge that they are delivering the training!
Industrial Cleaning Equipment’s all-inclusive service model includes on-going training for your operatives and a 24-7 help desk to call if there are any problems or queries. If any operator fails under this model, we will cover the costs. That’s how sure we are that we can deliver the most effective training and support to you.
www.ice-clean.com
If you have a question for the expert, please email:
charlotte@opusbusinessmedia.co.uk. Your question could be featured in the next issue of Tomorrow’s Cleaning.
The future of our cleaning industry|TOMORROW’S CLEANING |25 REGULAR
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