tImE to UpSKIll YoUR tEAm?


U


cA’s learning & Development portfolio has a range of short courses to upskill any member


of the team.


pharmacists/managers – Pharmacy Management & Leadership is a six- day programme running feb-Dec with Institute of leadership & management level 5 accreditation.


the programme is delivered in small groups providing the opportunity to interact with peers from around NI. In addition to upskilling key staff, the business can benefit from the insights gained from the assignments.


New /prospective managers – Business Skills for Pharmacy is a two-day programme providing an introduction to business and management. It is also a great way to gauge the interest and aptitude of staff for management positions.


All staff can benefit from skills development such as How to Manage Difficult Situations – a great way to boost staff confidence in dealing with all-too-common situations and achieve a positive outcome. content covers how to manage upset or abusive customers, suspected shoplifting and even friction between colleagues.


the whole team can get together for Working in a Successful Team – this two-part evening course provides you with an in-depth analysis of your team and help to develop a


Essential skills such as Emergency First Aid at Work (one-day course) and Health & Safety (part-day or evening) offer great value training and all our courses can be delivered in your area.


we have received excellent feedback on our programmes and can deliver any course at our offices in holywood Road, Belfast or we can arrange to come to a venue nearer to you.


Apprenticeships NI can also be delivered to young recruits covering a range of courses suitable for the retail environment. Suitable for staff aged 24 or under, these courses are fully- funded by the Dept of Economy with a £500 employer incentive on completion.


there are a range of courses suitable for the retail environment and can include Essential Skills in maths & English.


the apprenticeships are delivered in the pharmacy in one-hour sessions over twelve weeks with onsite assessments and learning sessions. plus, each apprentice can complete more than one course.


find out more about this and all the UcA courses by emailing support@uca.org.uk or call the team on 028 9065 6576.


hUmAN RESoURcE SUppoRt


Don’t forget - UcA has a range of template employment documents available fREE to members including:


• Statement of main terms and conditions of Employment


• Employee handbook • Job Application form


36 - phARmAcY IN focUS


we have a number of related documents, so if there is anything you need, give us a call on 028 9065 6576.


If you need help with payroll, Auto- enrolment pensions etc., see page 37 for more information on UcA partner suppliers who can offer cost effective solutions.


Be part of it


The Ulster Chemists’ Association’s Pharmacy Management and Leadership Programme


REFRESHED PROGRAMME for 2018 Gain a Level 5 Certificate in Leadership and Management


BENEFITS TO YOU • Use core management techniques to drive better results • Develop your own ability to lead, motivate and inspire • Complete your annual CPD requirements • Provide you with strategic leadership, decision making and problem solving techniques


• Benchmark your own managerial skills • Raise your profile within your organisation • Become professionally accredited through the Institute of Leadership and Management


BENEFITS TO YOUR EMPLOYER/PHARMACY • Help to foster business improvement • Encourage strategic thinking for business development • Increase ability to resolve problems and issues • Benchmark your own organisational standards against others • Develop your staff team


The programme will cover the following six key areas during six one day training sessions:


• Leadership and management of staff and processes • Financial management throughout the year • Managing your environment and promoting change • Managing resources, governance within the pharmacy and designing SOPs


• Managing information and evaluating business success • Developing services and managing customer relations


Support provided from the course facilitators Paul Murray and Ashley Boreland.


For additional information, joining the programme and costs please contact Adrienne at UCA phone number:


02890 656576


business plan. Your staff get some serious learning delivered in a fun environment.


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