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BUSINESS DEVELOPMENT


SOLUTIONS ARE NOT THE ANSWER!


TRAINER AND MOTIVATIONAL SPEAKER FRANK NEWBERRY OUTLINES A VERY PRACTICAL, INTERACTIVE PROBLEM SOLVING PROCESS THAT YOU CAN USE IN YOUR WORK TEAM OR AT MEETINGS AND CONFERENCES.


A VERY STRAIGHTFORWARD APPROACH TO SOLVING WORK PROBLEMS A while back, a trainee consultant I was coaching was having difficulty with what I thought was a very straightforward approach to solving work problems.


Within moments of his fellow trainee or ‘problem owner’ identifying his work problem, my lad was in his face barking solutions at him: “What you need to do is this” and “When we had a problem like that we did this.”


He, like many of us, found it hard to stop himself offering solutions immediately. You may be familiar with the pejorative description of this approach. It is called ‘being prescriptive’.


At the time I was reminded of a doctor I went to years ago in London who, whilst I was walking into his consulting room would already be writing my prescription. It made me smile as he would look up and ask me what the problem was - as he continued to write.


“Would you sign my passport photo please Doctor?” He replied in the affirmative but was keen to know that everything else was OK. As I turned to leave with the signature I could hear the prescription being screwed up and tossed into the waste bin.


If we ‘write prescriptions’ for our friends and colleagues before investigating their problems thoroughly then the waste bin is probably the best place for them.


Everyone in the training room roared with laughter and applauded enthusiastically


26 www.windenergynetwork.co.uk


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