JULY/AUGUST 2014
commitment to customer service. “I must add very special congratulations to Rosie Callaway and Richard Baker in Belvoir Rugby, Simon and Sally Bell of Belvoir Telford and to Major and Baljinder Mahil of Belvoir Birmingham Central, who achieved an amazing clean sweep of Gold, Silver and Bronze awards for the West Midlands region.
“It was also a fantastic achievement for
Some of the Belvoir shortlisted finalists
Belvoir offices scoop a record eight ESTAS
n Belvoir recently announced that eight of their offices won regional awards at the Estate & Letting Agent Awards (ESTAS) 2014. This included two Gold awards and a fantastic clean sweep of Gold, Silver and Bronze Awards for the West Midlands region. Belvoir was also awarded Silver for Best Large Lettings Chain. TV property expert Phil Spencer announced the results at a lavish awards ceremony at the Hilton Park Lane London, which was attended by 700 of the UK’s top estate and letting agents and industry suppliers.
DID YOU KNOW
The ESTAS, now in their 11th year, and
sponsored by Zoopla Property Group, uses customer feedback to identify the best agents in the country. Customers are invited to answer a series of questions about the services they have received from their agent, and this year a total of 32,000 questionnaires were completed. Dorian Gonsalves, Belvoir director of commercial and franchising said: “We are absolutely thrilled that eight Belvoir offices were recognised as winners at this year’s ESTAS. In 2013, six offices won awards and for eight offices to win in 2014 clearly demonstrates our ongoing
In 2013, 92% of franchisees reported
profitability Source: NatWest bfa Franchise Survey 2013
? 92%
Andrew and Rosemary Millican of Belvoir Macclesfield to win the Gold award for the North West (South) region. Andrew and Rosemary recently won the Belvoir Gold award for customer service for the second consecutive year at Belvoir’s annual awards and their attention to detail and excellent levels of customer service are legendary throughout the Belvoir Group. “Other Belvoir winners included Harry and Audrey Coates from Belvoir Perth who won the Bronze Award for Scotland, Adam Rastall and Paul Rice of Belvoir Liverpool West Derby who won Silver in the North West (South) region, Glenn Broadwell of Belvoir Leeds North West who won Bronze in the Yorkshire and Humber region, and to Zoe Bywater of Belvoir Bedford who won Silver for the East of England region. These really are fantastic results. “I am incredibly proud of all Belvoir’s offices that were finalists and winners at this year’s ESTAs. It is a real honour to be shortlisted and recognises all the hard work and achievements of Belvoir’s franchise owners across the entire network. “Belvoir has identified many new franchise territories throughout the UK with the potential to be hugely successful and there is no doubt that this is a very exciting time for anyone who is considering a career in property management. Our commitment to customer service, professionalism and specialism through first class training and development are the keys to success and we are already looking forward to the ESTAS 2015.” On presenting the awards, Phil Spencer said: “The ESTAS are about making people happy, and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives, which is not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company, it is so refreshing that customers are able to phone almost any agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back.”
July/August 2014 |
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