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John Lewis Partnership plc Sustainability Review 2014


OUR STORY


In the hands of our Partners


Since our early days, we’ve done things differently. Our Partnership model makes us unique, and it’s still key to our success today.


The combination of a trusted legacy and continuous innovation keeps us at the forefront of retail. We have a competitive and commercial mindset. And, most important of all, our Partners keep us one step ahead with new ideas and personal commitment.


We will continue to invest in our business, listen to our Partners, and do things differently – in shops, service, and ways to shop. And that will ensure our doors stay open to a bright, sustainable future.


During the year, the Partnership created 6,300 net new jobs.


WAITROSE GARDEN Launched 6,000 gardening products devoted to helping our customers grow their own flowers, fruit and veg.


NEW BRANCHES We have an active pipeline of new stores across Waitrose and John Lewis, including a John Lewis in Heathrow’s Terminal 2.


FIRST MOBILE CHRISTMAS At Christmas, the shift to mobile devices for online shopping was confirmed but the in-store sale is well and truly thriving.


WAITROSE CHIPPING SODBURY Opened in October 2013 and is more than 40% more carbon efficient than the equivalent existing shop.


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