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John Lewis Partnership plc Sustainability Review 2014


3 INVESTING ONLINE £1.4bn


Annual online sales were £1.4bn with johnlewis.com up 19.2% and waitrose.com grocery sales up 41.4%.


About Waitrose


Waitrose has 305 shops in the UK and Channel Islands and has consistently achieved sales growth ahead of the market. Its strong performance has been driven by the service from loyal and dedicated Partners, a long-term commitment to sourcing the UK’s finest local and regional foods, the success of the essential Waitrose range, Brand Price Match, the success of the myWaitrose card and free delivery for online shopping.


Waitrose combines the convenience of a supermarket with the expertise and service of a specialist shop – it is dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.


BEST SELLING PRODUCT


Our essential Waitrose range offers keenly priced everyday items with no compromise on quality. Our best selling product from the range was essential strawberries.


CO2 e EMISSIONS INTENSITY -5.0%


An emissions increase of 1.3% against a revenue increase of 6.6%, equating to a 5.0% decrease in emissions intensity. We are working to reduce absolute operational CO2


equivalent (CO2 by 2020/21 against our 2010/11 baseline. e) emissions by 15%


NEWPRODUCTS LAUNCHED


4,000+ 2013 AWARDS


– Good Housekeeping Favourite Supermarket – Favourite Food and Grocery Retailer (Verdict’s Customer Satisfaction Awards)


– Top performer in National Consumer Satisfaction Index About John Lewis


John Lewis has 40 shops in the UK: 30 department stores, 10 John Lewis at home and johnlewis.com. Led by our committed and focussed Partners, we sell the best of fashion, beauty, home and giftware and electrical items. John Lewis typically stocks more than 350,000 separate lines in the department stores. The website offers over 250,000 products including online exclusives. johnlewis.com is consistently ranked one of the top online shopping destinations in the UK.


John Lewis Insurance offers a comprehensive range of insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the usual values of expertise, trust and customer service expected from the John Lewis brand.


BEST SELLING PRODUCT


We’re a market leader in the electronics and home technology sector so it’s fitting that 2013/14’s best selling products were tablets.


ONLINE GROCERY SALES GROWTH


+41.4%


ONLINE SHARE OF JOHN LEWIS SALES


28.1% 2013 AWARDS


– Retailer of the year (Oracle Retail Week Awards) – The Nation’s Best Retailer (Verdict’s Customer Satisfaction Awards) – Best Retailer 2013 (Which? awards)


ONLINE SALES GROWTH


+19.2%


THE JOHN LEWIS PARTNERSHIP


OUR PRODUCTS AND SUPPLIERS


OUR CUSTOMERS


OUR ENVIRONMENT


OUR COMMUNITIES


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