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John Lewis Partnership plc Sustainability Review 2014


OUR CUSTOMERS CONTINUED


Helping customers live more sustainable lives We want the best for our customers. As well as providing high quality products and excellent service, we’re making it easier for them to live more sustainably every day.


FOOD BANKS John Lewis


At John Lewis, it is our aim, through Bringing Quality to Life, to help our customers live more sustainable lives. We do this by providing information that enables them to make informed choices about our products. We have developed our Sustainable Product Identifier to do this, and it now features on almost 3,000 products.


Our customers are given the opportunity to donate goods at our shops to support their local community through our partnership with the Trussell Trust.


ENERGY EFFICIENCY SERVICE


The way we run our homes is changing: rising energy prices, increasing subsidies and legislation, and the arrival of technology are all having an impact. In response, we have introduced the Energy Efficiency Service, where customers can find helpful information and advice. On a trial basis we are now selling heating systems and insulation, solar panels and home control devices and systems. We also offer an Energy Efficiency Calculator online to help customers find out how they can achieve lower energy bills.


John Lewis has launched an Energy Efficiency Service to help customers save energy at home.


In addition, we are participating in a trial with the Department for Energy and Climate Change (DECC) to give customers information on the lifetime electricity running costs of large laundry appliances, in order to understand the impact on customers’ purchasing behaviour. We plan to report our findings and recommendations, in partnership with DECC, in mid-2014.


Waitrose


The Waitrose Way captures our philosophy and defines our focus, helping us to share our Waitrose sustainability vision and goals with key audiences.


In May, Waitrose continued its work with Start – a charitable initiative set up by HRH the Prince of Wales to inspire and encourage people to live more sustainably. We ran a variety of programmes, launched under our Waitrose Way pillars – Treading Lightly, Treating People Fairly, Living Well and Championing British – to encourage customers to make small changes in the way they shop and live.


One such programme we continue to run is to help customers reduce the 4.2 million tonnes of food and drink thrown away from our homes every year. We are actively supporting WRAP’s Love Food, Hate Waste campaign by providing practical tools in store, on products and online, as well as reducing food waste from store operations.


Useful tips are available on the website and Waitrose TV, such as making sure food is kept in the right conditions for longevity and inspirational recipes for using leftovers. Customers can also seek advice on specific products, including best consumption date information, through our customer service line. On-pack date codes have been made clearer to help inform customers and to assist with stock rotation in store – in fact, we are phasing out the ‘display until’ label where appropriate to prevent food being discarded unnecessarily.


Our customers are also given the opportunity to donate goods outside our shops to support their local community through our partnership with The Trussell Trust. 2013 saw more than 700 food collections at Waitrose shops resulting in the equivalent of more than 260,000 meals for families in need.


Find out more...


Energy Efficiency Service Bringing Quality to Life The Waitrose Way


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