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Help Us Serve You Better Use CEC survey forms to tell us how we can improve


Choctaw Electric Cooperative (CEC) employees interact with members throughout the day and sometimes into the night. These encounters may occur in the field, on the telephone, or during visits to the co-op office. To make these experiences as positive and satisfying as possible, CEC is asking members to fill out a quick survey.


Surveys are generated after a member meets with an employee in the field, visits the office, or calls the office for assistance. After an on-site visit, members may notice a survey hanging on their door or receive a follow-up telephone call asking them about their recent experience. In some cases, members may receive a postcard survey in the mail.


If you receive a survey, please take a few minutes to fill it out and return it to CEC. When it comes to providing the best customer service experience possible, your opinion counts! Your ideas, comments, suggestions, and honest appraisal are appreciated.


You can also provide feedback via email to customerservice@choctawelectric.coop/.


Become a Better Driver


Choctaw Electric Cooperative's Brad Kendrick will teach an AARP Driver Safety course on October 12 at the Idabel Chamber of Commerce. The class will begin at 9 am.


The AARP driving course is designed to help driver's of all ages improve their driving skills. After completing the eight- hour class, participants receive a certificate of completion that could qualify them for a discount on their automobile insurance premium.


The cost for the course is $12


per person for AARP members, and $14 per person for others. Fees for the course cover teaching materials that participants may take home with them.


For more details or enrollment, please contact Kendrick at 800-780-6486, ext. 209.


Going for the Gold


George Burns (right), president of the Choctaw Electric Cooperative (CEC) board of trustees, earned his Director Gold certificate and pin this spring. The certificate issued by the National Rural Electric Cooperative Association (NRECA) identifies Burns as having completed the coursework required to receive the NRECA Credentialed Cooperative Director and Board Leadership Certificates.The professional development program for co-op directors includes over 44 hours of training in cooperative finance, director duties and liabilities, board operations and process, understanding electric co-ops and strategic planning. Additional board leadership classes delve deeper into topics such as industry, governance, risk management, rate making and policy development.


CEC bylaws require trustees to earn their Credentialed Cooperative Director certificate within their first term of office.


Presenting the certificate is Joe Silk, vice president of the CEC board of trustees.


Note: CEC trustee qualifications are listed in Section 4.02 of the CEC bylaws. The bylaws are available online at www.choctawelectric.coop or pick up a copy at any CEC office.


OFFICIAL


Scan this code with your smartphone or tablet to read the monthly minutes of your co-op board meeting. Minutes are also available at any CEC location.


To scan the code, install a Bar Code Scanner app, available at the App Store.


MINUTES


CEC Inside Your Co-op | OCTOBER 2016 | 3


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