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Page 4


NORTHWESTERN ELECTRIC COOPERATIVE, INC.


October 2016


We’re always looking out for you Check out our value added services for members


A


s a member-owned business, Northwestern Electric is committed to serving you better by providing services and programs that will improve your quality of life and enhance our local communities. Please take a moment to read over some of the different services we offer.


Payment Options


►Automatic Bank or Credit Card Draft: Sign up for NWEC’s automatic draft program and your electric bill is paid from your bank account or credit card by the 10th of every month.


►Pay By Phone: Pay your bill by phone anytime day or night with a debit or credit card by calling 580.377.1414. The automated sys- tem speaks both English and Span- ish and there are no additional fees.


►Prepaid metering: Our prepaid program allows you to pay-as-you- go with no deposit, no late fees and no disconnect fees EVER! Prepaid metering puts you in control of your electric account balance and energy use. (5879002)


►Online Bill Payments: Pay your bill online at www.nwecok.coop. For questions about online bill pay, call 800.375.7423 or 256.7425.


►Mobile App: Pay your bill using our mobile app. To locate the app, type “NWEC” in the search bar.


►Average Monthly Payment Plan: NWEC’s levelized payment plan evens out bills by averaging your use over the past 12 months. This can be especially helpful during cold winters and hot summers when your electric use spikes.


►PaySite Kiosk: NWEC has a PaySite kiosk at our offices in Woodward and Buffalo. The kiosk is accessible 24 hours a day, seven days a week, and accepts cash, check payments and credit or debit cards. There are no additional fees. Instructions and receipts are avail- able in both English and Spanish.


Value Added Services


►Member Portal: Use our member portal to help manage your energy use. Simply log on to your account and click the “My Usage” tab.


Statement of Nondiscrimination


In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or adminis- tering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/ parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.


Person with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape , American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)877-8339. Additionally, program information may be made available in languages other than English.


To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_ filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:


(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;


(2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov


NWEC is an equal opportunity provider and employer.


►Outage Texting: You can report an outage by using our outage tex- ting service. Signing up is easy! Go to our website at www.nwecok.coop, click on the outage texting icon and provide your account information.


►Co-op Connections: NWEC’s Co-op Connections savings card will earn you discounts and savings at participating local, state and national businesses. The card will also save you from 10 to 50 percent on pre- scription medicines.


►ERC Loans: Talk to NWEC about financing your next air source or ground source heat pump and en- ergy efficiency home improvements such as new windows, insulation, etc.


►Rebates: NWEC offers rebates for installing high efficiency air source heat pumps, ground source heat pumps, and water heaters.


►Energy Audits: NWEC offers free home energy audits for mem- bers. Energy specialists carefully inspect your home, point out areas of energy loss, and work with you to find affordable solutions.


►Youth Programs: NWEC be- lieves in supporting our local youth. NWEC offers programs such as the Rural Electric Youth Tour for high school juniors, YouthPower Energy Camp for eighth graders, Watts Up Kids Camp for 1st-3rd grade students, and the Fanning-Fussell Scholarship.


Have a question? Call us right


here at home! For details on these services, please call our Woodward of- fice at 800.375.7423 or 580.256.7425. To reach the Buffalo office, call 580.735.2566 or 800.259.2566.


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