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PAGE 2 | LIVEWIRE | OCTOBER 2016


Make SmartHub work for you


with these tips


SmartHub is the new online portal and app to manage your TCEC account. We’ve gathered some helpful tips about this new tool to help you get the most out of it.


Tip No. 1: If you previously used the TCEC app or portal, you will need to register as a new user for SmartHub and delete the old ‘TCEC Mobile’ app from your mobile device. Access SmartHub at tcec.smarthub.coop.


Tip No. 2: Some other local companies, like PTCI, use the same billing software and offer SmartHub too. Your TCEC account is separate and will have its own login. You will need to register as a new user.


Tip No. 3: If you’re already using SmartHub for another company and want to switch to your TCEC account, you can go to Settings on the mobile app. Then choose “Select your provider” and tap ‘Yes’ when prompted to ‘Clear app data.’


Tip No. 4: After you download the SmartHub app, you can search for ‘TCEC’ by name or by location. We are listed as ‘TCEC’ in the app.


Tip No. 5: Explore all the ways you can manage your TCEC account through SmartHub. From the app, you can: • Make a Payment • Report An Outage • Contact Us


• View Energy Use • View Billing History • View Notifications


• Check out TCEC Facebook, Twitter and YouTube


Tip No. 6: Go paperless. You can elect to stop receiving a paper bill on the web version of SmartHub under My Profile then My Information then Update My Printed Bill Settings.


Tip No. 7: Enroll in AutoPay. Use the Billing & Payments menu to enroll in AutoPay with a credit/ debit card or checking/savings account so you don’t have to worry about writing a check.


Tip No. 8: Currently, text and email notifications must be set up through the website version of SmartHub at tcec.smarthub.coop. It is not possible to do so through the app. Be sure to go online and enroll in alerts to monitor your account balance and more.


Tip No. 9: Check your browser. SmartHub works best with Mozilla Firefox, Internet Explorer and Safari. It is not always compatible with Chrome or Edge.


Tip No. 10: Use the app. When using a mobile device such as a phone or tablet, its best to use the app instead of the browser. Browsing from mobile devices sometimes causes problems.


Tip No. 11: Phone an expert. If you have questions about SmartHub, call TCEC during regular business hours at 580.652.2418 or email us at info@ tcec.coop. We’re here to help. n


Energy Effi ciency Tip of the Month


Don’t let vampires suck the life out of your energy efficiency efforts! Unplugging unused electronics – otherwise known as “energy vampires” – can save you as much as 10 percent on your electric bill.


Source: energy.gov


Electrical Safety Tip of the Month


Heavy reliance on power strips is an indication that you have too few outlets to address your needs. Have additional outlets installed by a licensed, qualified electrician as needed.


Source: ESFI


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