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Youth TourKEC Outage Texting, Now Available - Cell Number Needed


On October 12, 2015, we will be deploying a new service to the membership, the ability to TEXT an electrical outage to us. This service will provide an alternative to calling us in an outage situation. “The new service is faster and just as accurate as a phone call,” states Kay Electric’s CEO TIm Rodriguez. “Almost 60% of Americans currently text. The percent- age for our membership might be slightly less than that, but that percentage is increasing. For those who prefer to text, this new service is the perfect solution.” Here are the setps you need to follow to have the ability to text power outages: 1. Call the Cooperative office to make sure we have your cell phone number(s) recorded in our system. This is very important. Simply texting our two main phone numbers WILL NOT work. 2.


After you have given the Cooperative your cell phone number(s), go to our


website www.kayelectric.coop and register for the service. You can do this by clicking on the button that says “click here for outage texting”. The registration pro- cess is simple and takes less than two minutes. 3.


You will be given an outage “texting number.” Add this number to your con- tacts list on your cell phone so it’s ready when an outage occurs. Now you are ready to text us in the event your power goes out. Please call the office during normal office hours, 8am - 5pm, if you have any questions or comments.


Since its founding in 1992 in Austin, Minnesota, CRC has helped define the accessibility of after-hours service


in the utility industry. Starting first as a Central Sta- tion alarm monitoring service, CRC quickly expand- ed its operations to include call handling and line crew dispatch. As demand for these unique, spe- cialized services grew, CRC began partnering with electric utilities throughout the United States.


As operations grew, CRC introduced its proprietary e-communications and Outage Management Soft- ware (OMS), CRCLink. A second contact center was added in Dunlap, Tennessee, to serve the southern United States.


Building on the momentum of membership growth, CRC recently unveiled a new era of service with the addition of outage texting and the addition of its third center in Abilene, Texas. CRC continues its commitment to serve over 325 members and as- sociate members in 41 states, representing nearly 5 million consumers.


Report an


outage via the Smarthub app


1. Pull up the apps home- screen and then click on the ser- vice status icon.


2. To report an outage click on the report an outage bar.


3. You can make any necessary com- ments. We ask that you leave a good call-back phone number. Then hit sub- mit to report your outage.


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