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NORTHWESTERN ELECTRIC COOPERATIVE, INC.
October 2015
We’re always looking out for you Check out our value added services for members
A
s a member-owned business, Northwestern Electric is committed to serving you better by providing services and programs that will improve your quality of life and enhance our local communities. Please take a moment to read over some of the different services we offer.
Payment Options
►Automatic Bank or Credit Card Draft: Sign up for NWEC’s automatic draft program and your electric bill is paid from your bank account or credit card by the 10th of every month.
►Pay By Phone: Pay your bill by phone anytime day or night with a debit or credit card by calling 580.377.1414. The automated sys- tem speaks both English and Span- ish and there are no additional fees.
►SelectPay: Our SelectPay pro- gram allows you to pay-as-you-go with no deposit, no late fees and no disconnect fees EVER! SelectPay puts you in control of your electric account balance and energy use. (15698002)
►Online Bill Payments: Pay your bill online at
www.nwecok.coop. For questions about online bill pay, call 800.375.7423 or 256.7425.
►Mobile App: Pay your bill using our mobile app. To locate the app, type “NWEC” in the search bar.
►Average Monthly Payment Plan: NWEC’s levelized payment plan evens out bills by averaging your use over the past 12 months. This can be especially helpful during cold winters and hot summers when your electric use spikes.
►PaySite Kiosk: NWEC has a PaySite kiosk at our main office in Woodward. The kiosk is accessible 24 hours a day, seven days a week, and accepts cash, check payments and credit or debit cards. There are no additional fees. Instructions and receipts are available in both English and Spanish.
Value Added Services
►Member Portal: Use our member portal to help manage your energy use. Simply log on to your account and click the “My Usage” tab.
Statement of Nondiscrimination NWEC is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at
http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call 866.632.9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Ad- judication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202.690.7442 or email at
program.intake@
usda.gov.
►Outage Texting: You can report an outage by using our outage tex- ting service. Signing up is easy! Go to our website at
www.nwecok.coop, click on the outage texting icon and provide your account information.
►Co-op Connections: NWEC’s Co-op Connections savings card will earn you discounts and savings at participating local, state and national businesses. The card will also save you from 10 to 50 percent on pre- scription medicines.
►ERC Loans: Talk to NWEC about financing your next air source or ground source heat pump and en- ergy efficiency home improvements such as new windows, insulation, etc.
►Rebates: NWEC offers rebates for installing high efficiency air source heat pumps, ground source heat pumps, and water heaters.
►Energy Audits: NWEC offers free home energy audits for mem- bers. Energy specialists carefully inspect your home, point out areas of energy loss, and work with you to find affordable solutions.
►Youth Programs: NWEC be- lieves in supporting our local youth. NWEC offers programs such as the Rural Electric Youth Tour for high school juniors, YouthPower Energy Camp for eighth graders, Watts Up Kids Camp for 1st-3rd grade students, and the Fanning-Fussell Scholarship.
Have a question? Call us right
here at home! For details on these services, please call our Woodward of- fice at 800.375.7423 or 256.7425. To reach the Buffalo office, call 735.2566 or 800.259.2566.
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