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Behind the power J

anuary typically begins the worst of our winter weather, so it is an appropriate  me to recognize the linemen that o en work in brutal weather condi ons to ensure we all have safe and reliable power. In fact, linemen are o en fi rst responders during storms and other catastrophic events, working to make the scene safe for other public safety offi cers. However, while linemen work in highly visible se ngs, there are many behind the scenes that also labor  relessly to help keep the lights on. They do so with li le or no public recogni on or acknowledgment. While lineman can do their job out in the open– whether it is restoring power a er a natural disaster, maintaining the lines or building new service – there is a lot more work taking place behind the scenes.

Northeast Connection is published monthly to communicate with the members of Northeast Oklahoma Electric Cooperative.

Offi cers and Trustees

PRESIDENT - Dandy A. Risman, District 5 VICE PRESIDENT - John L. Myers, District 4

SECRETARY-TREASURER - Benny L. Seabourn, District 2

ASST. SECRETARY-TREASURER - Everett L. Johnston, District 3 Harold W. Robertson, District 1 Sharron Gay, District 6

James A. Wade, District 7 Bill R. Kimbrell, District 8 Jimmy Caudill, District 9

Management Team Cindy Hefner

The power behind your power The lineman out in the fi eld works with thousands of volts of electricity high atop power lines 24 hours a day, 365 days a year, to keep electricity fl owing and maintaining the energy infrastructure. Another “powerful” fi gure in the co-op is Anthony Due, general manager. Similar to the head coach of a team, he ensures that all the players (employees) know their roles and perform them at a high level. He must recruit and retain talent; this is especially challenging in today’s highly compe  ve hiring environment.

Manager of Public Rela ons

Promo ng a culture of safety The Opera ons and Engineering departments ensure that the overall system is well maintained. This team is responsible for planning ahead for future needs and con nually monitoring exis ng equipment and resources. An equally important area of focus is safety. Working with electricity is an inherently dangerous task, and helping to foster a culture of safety for all workers is a major priority. Members can count on the Opera ons and Engineering departments for everything from ligh ng, hea ng, cooling and so much more.

Calling for energy effi ciency The Member Service Representa ves (MSRs) answer calls and ques ons about billing and energy use. They work with members to iden fy high use periods and discuss ways to save on the monthly bill. The Member Services department is responsible for ensuring that you are treated appropriately, and it all starts at the  me you sign up for membership.

Delivering  mely savings As you know, the co-op’s Billing department generates an electric bill that we send to you either electronically or through regular mail, o en on a date that you have specifi ed. We do so to ensure we can apply the latest technology, help lower your energy costs and send  mely, accurate bills to you.

While we are a member-owned coopera ve and operate diff erently than investor-owned u li es, we are s ll a business. As such, the accoun ng department ensures that revenue collected from the membership exceeds our expenses. Typical expenses include the money we pay for electric power, equipment, new technology, upgrades to the infrastructure, employees and other expenditures.

The Human Resources department is responsible for all personnel associated with our co-op. They handle the hiring, re ring, benefi ts and ini al orienta on for all employees.

Staying in sync Many diff erent people and departments work closely together to serve you because you, the member, are at the heart of everything we do. Unlike other types of businesses, as a coopera ve, our concern for community is one principle that sets us apart from other businesses. From making repairs to a local baseball fi eld to suppor ng new jobs and industry through our economic development eff orts, we stand as a driving force in our community. The electricity we provide literally powers our communi es. And it takes every person in the co-op, to deliver on this promise. 

Anthony Due, General Manager

Larry Cisneros, P.E., Manager of Engineering Services Susanne Frost, Manager of Offi ce Services Cindy Hefner, Manager of Public Relations Tim Mixson, Manager of Operations

Connie Porter, Manager of Financial Services

Vinita headquarters: Four and a half miles east of Vinita on Highway 60/69 at 27039 South 4440 Road. Grove offi ce: 212 South Main.

Business hours: Monday-Friday, 8 a.m. to 4:30 p.m. Offi ces are closed Saturday, Sunday and holidays. Available 24 hours at: 1-800-256-6405

If you experience an outage: 1. Check your switch or circuit breaker in the house and on the meter pole to be sure the trouble is not on your side of the service.

2. When contacting the cooperative to report an outage, use the name as it appears on your bill, and have both your pole number and account

number ready.

Please direct all editorial inquiries to Communications Specialist Clint Branham at 800-256-6405 ext. 9340 or email

This institution is an equal opportunity provider and employer.

If you wish to fi le a Civil Rights program complaint of dis- crimination, complete the USDA Program Discrimination Complaint Form, found on-line at http://www.ascr.usda. gov/complaint_fi ling_cust.html, or at any USDA offi ce, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information request- ed in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Offi ce of Adjudication, 1400 Independence Av- enue, S. W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at

January 2017 - 3

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