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A SUPPLEMENT TO OKLAHOMA LIVING


JANUARY 2017 | VOLUME 68 ISSUE 1 | PUBLISHED FOR MEMBERS OF TRI-COUNTY ELECTRIC COOPERATIVE LIVEWIRE No Power?


Report it quick. Members can now use SmartHub to report an outage


CEO VIEW


Happy New Year By Zac Perkins


As we move into 2017 at TCEC, I want to thank each of you for your membership in the cooperative. This is our 72nd year serving the Oklahoma Panhandle and surrounding areas. TCEC has provided a strong foundation to meet the needs of members today and continues to invest in that foundation for the members of tomorrow.


2017 will be another busy year for the cooperative. TCEC will select a new contract for wholesale power to replace a current contract that is expiring. We will be conducting a cost of service study to ensure that our rates are performing as designed and costs are being appropriately collected. As a cooperative, we work to keep rates affordable and equitable across all types of members, from commercial to agricultural to residential. We will keep you informed during this process.


Crews will continue to focus on maintaining the system to reduce the possibility of power outages. We will finish converting the town of Texhoma to a new voltage and begin in earnest the conversion of Boise City. As always, we’re looking out for you. n


THE ABOVE SCREENSHOTS ARE FROM THE IPHONE VERSION OF THE SMARTHUB MOBILE APP. SIMILAR OPTIONS ARE AVAILABLE ON THE ANDROID MOBILE APP AND ON THE WEBSITE.


ower outages can happen at any time, for a number of reasons. TCEC takes steps to keep your power on but sometimes an outage in unavoidable due to weather or other circumstances. Members can now use the SmartHub app to report an outage. With SmartHub, you don’t have to wait to speak to someone and you don’t have to provide your information - it’s already populated based on your account login. Before reporting an outage, you should


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À UVW FKHFN \RXU PDLQ EUHDNHU DQG ORRN WR see if their neighbors have power. Take note of any tree limbs or downed power lines to include in the outage comments. Log in to SmartHub from your phone or the www.tcec.coop website and click the


option to ‘Report Outage.’ Check the outage status to be sure an outage is not already reported for your location then click ‘Report an outage’ to proceed to the next step. Follow the instructions, include any helpful comments for the dispatcher and click submit. Within seconds, it will be recorded in WKH V\VWHP DQG D GLVSDWFKHU ZLOO EH QRWLÀ HG The outage will be entered into a service order and given to a service technician. Members can also call 580.652.2418 anytime. During major outages, our telephone lines are crowded with members calling in. Calls are answered in the order they are received. Members can follow social media for major outage updates but should not use it to report outages since it is not


connected to the outage system. n


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