This page contains a Flash digital edition of a book.
inside your co•op


A monthly newsletter of Choctaw Electric Cooperative.


BOARD OF TRUSTEES


Brent Franks, President Joe M. Silk, Vice President


Mike Brewer, Secretary Treasurer Stacy Nichols


George Burns Ken Autry


Bill Woolsey


Norman Ranger Becky Franks


MANAGEMENT AND STAFF


Kenneth J. Gates, Chief Executive Officer Jennifer Smith, Executive Assistant Jia Johnson, Director of Public Relations Craig McBrain, Chief Financial Officer Jim Malone, Director of Operations Darrell Ward, System Services Manager


HUGO OFFICE PO Box 758 Hwy 93 North


Hugo, Oklahoma 74743


Toll Free: (800) 780-6486 Local: (580) 326-6486 FAX (580) 326-2492


Monday-Friday • 8 am - 5 pm IDABEL OFFICE


2114 SE Washington Idabel, Oklahoma 74745


Toll Free: (800) 780-6486 Local: (580) 286-7155


Monday-Friday • 8 am - 5 pm


ANTLERS OFFICE HC 67 Box 62


Antlers, Oklahoma 74523 (One mile east of Antlers)


Toll Free: (800) 780-6486 Local: (580) 298-3201


Monday-Friday • 8 am - 5 pm On the Web:


www.choctawelectric.coop


24 Hour Outage Hotline 800-780-6486


2 | JANUARY 2017 | CEC Inside Your Co-op FIND IT ONLINE


Exceeding Expectations Every Day MANAGEMENT PERSPECTIVE


report cards for EEs, which signified they had attained the coveted “exceeds expectations” rating in aspects of school life that couldn’t be assigned a letter grade.


M


As they grew, EEs turned into As and Bs. Yet I don’t think any of them ever lost the desire to exceed expectations.


At Choctaw Electric Cooperative, we also strive for EEs every single day. We don’t want to do what you only expect us to do—provide you with affordable, safe, and reliable electric service. We want to go farther and do better, from providing superior member services to offering programs that help you save time and money.


BY KENNETH J. GATES cHIEF EXECUTIVE OFFICER


y kids always combed their grade-school


programs like auto-draft, average monthly payments, paperless and prepaid billing. CEC customer service representatives want to make sure you have a positive and satisfying experience when you call our office for help or use our drive-through window.


Because we’re a cooperative, we also have a special responsibility to support the communities we serve and we try to exceed expectations there, too. That means we aim to improve the quality


of life by supporting local youth groups, participating in community events, and staying active in civic organizations.


Choctaw Electric lineworkers provide the public face of our mission to exceed expectations. They routinely work in terrible weather and put in long hours, but they do it because they truly care about doing an exceptional job for you.


We have other people behind the scenes who make our co-op the best it can be. Our co-op engineers continually explore new technologies to improve service reliability. Our finance department works to make bill pay easier and more convenient with


Whether it’s a power outage or an energy audit, a billing question or a county fair, we’re working hard to achieve those EEs from you every day.


If you hear from us, asking you to participate in a Choctaw Electric member satisfaction survey, please do so. This way, we’ll know if we’re meeting your expectations, exceeding them, or need to improve in a specific area. Your opinion matters to us.


■ Applying For Service. Individuals who wish to sign up for electric service from Choctaw Electric will find member application forms online at www.choctawelectric.coop. From our homepage, click on Forms and Information. The link will carry you to a page where you will find application forms for commercial and residential service, as well as enrollment forms for CEC bill payment plans such as prepaid billing, automatic bank draft, average monthly payments, and more.


CEC


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