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HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE


G4-2


Scorecard and Goals Objective


Responsible Banking Deliver legendary customer service


Create value in the real economy Increase financial literacy


Build an Extraordinary Workplace Provide a great place to work


Be diverse and inclusive to reflect the communities we serve 2014 Results


2015 Results (target in brackets if applicable)


Legendary Experience Index and Customer Experience Index composite score1


Distributed economic value2


Questions answered through TD Helps Number of participants in a TD-sponsored


financial education program


Increase Employee Engagement Index Reduce voluntary turnover in the U.S. Women on Board


Women in Leadership3 (% in Canada) Minorities in Leadership3 (% in Canada) People with Disabilities (% in Canada) Aboriginal Peoples (% in Canada)


Be an Environmental Leader Embed the environment into


our financing decisions


Reduce our environmental footprint


Transactions reviewed against TD’s Environmental & Social Credit Risk Management process, which includes the Equator Principles


Be carbon-neutral Reduce paper use (relative to 2010 baseline)


Strengthen Our Communities Give financial support to


create change Encourage volunteerism in


our communities Influence suppliers to use


responsible practices Met On track Did not meet 4.20


20.20 31%


33.7% 11.2% 4.4% 1.4%


100% Yes 9% reduction


4.17 (increase year over year) 22.61 (reduce year over year) 36%


35.7% 12.7% 5.9% 1.3%


100% (100%) Yes 16.4% reduction (20%)


Increase year over year Reduce year over year


At least 30% of independent directors


Progress 2016 Target


n/a – new index $18,812 60,000


294,000+


46.4% (48.7%) $19,883 72,651


247,900 (200,000) 46.5%


250,000


100% of transactions reviewed


Be carbon-neutral


By 2020, 40% reduction relative to 2010 baseline


Total donations (millions) Hours volunteered by TD employees


Number of suppliers assessed for responsible practices


$82 96,323 108


1 TD Canada Trust and TD Bank transitioned to a new Legendary Experience Index metric in 2015. 2 Economic value distributed as defined by the Global Reporting Initiative. Please see page 21 for more details. 3 Leadership defined as executive and senior management roles.


$92.5 118,971 (increase year over year) 211 Increase year over year


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