HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE
G4-2
Scorecard and Goals Objective
Responsible Banking Deliver legendary customer service
Create value in the real economy Increase financial literacy
Build an Extraordinary Workplace Provide a great place to work
Be diverse and inclusive to reflect the communities we serve 2014 Results
2015 Results (target in brackets if applicable)
Legendary Experience Index and Customer Experience Index composite score1
Distributed economic value2
Questions answered through TD Helps Number of participants in a TD-sponsored
financial education program
Increase Employee Engagement Index Reduce voluntary turnover in the U.S. Women on Board
Women in Leadership3 (% in Canada) Minorities in Leadership3 (% in Canada) People with Disabilities (% in Canada) Aboriginal Peoples (% in Canada)
Be an Environmental Leader Embed the environment into
our financing decisions
Reduce our environmental footprint
Transactions reviewed against TD’s Environmental & Social Credit Risk Management process, which includes the Equator Principles
Be carbon-neutral Reduce paper use (relative to 2010 baseline)
Strengthen Our Communities Give financial support to
create change Encourage volunteerism in
our communities Influence suppliers to use
responsible practices Met On track Did not meet 4.20
20.20 31%
33.7% 11.2% 4.4% 1.4%
100% Yes 9% reduction
4.17 (increase year over year) 22.61 (reduce year over year) 36%
35.7% 12.7% 5.9% 1.3%
100% (100%) Yes 16.4% reduction (20%)
Increase year over year Reduce year over year
At least 30% of independent directors
Progress 2016 Target
n/a – new index $18,812 60,000
294,000+
46.4% (48.7%) $19,883 72,651
247,900 (200,000) 46.5%
250,000
100% of transactions reviewed
Be carbon-neutral
By 2020, 40% reduction relative to 2010 baseline
Total donations (millions) Hours volunteered by TD employees
Number of suppliers assessed for responsible practices
$82 96,323 108
1 TD Canada Trust and TD Bank transitioned to a new Legendary Experience Index metric in 2015. 2 Economic value distributed as defined by the Global Reporting Initiative. Please see page 21 for more details. 3 Leadership defined as executive and senior management roles.
$92.5 118,971 (increase year over year) 211 Increase year over year
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