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HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE


Access to Banking (continued) 2015 Performance


People with disabilities


TD continues to improve the accessibility of our banking and investing services across North America. This includes:


• Touch screen ATMs that are fully audio accessible with headphones for persons with visual disabilities.


• The use of design standards that help customers find, understand and interact with information on our digital properties.


• All customer-facing employees receive accessibility training to educate them about TD’s accessibility services and about properly serving all customers, including those with disabilities.


• For more information, refer to Our Commitment to Accessibility website.


Newcomers


We understand that starting again in a new country comes with many challenges. Providing access to banking is a critical part to helping newcomers feel welcome and included. TD offers:


• Service in over 200 languages through Language Line


• 2,800 ATMs in multiple languages • A New to Canada banking package


• A New to Canada website in 14 different languages that provides immigrants with the information and resources they need to build a financial foundation in Canada


A common barrier for newcomers to Canada without an established credit history is access to credit. We are working to improve our programs to provide newcomers with the credit they need to settle successfully.


Aboriginal banking in Canada


TD has a dedicated Aboriginal Banking Group that works closely with our Commercial, Wealth and Retail businesses to ensure a comprehensive approach to serving Aboriginal clients. Highlights include:


• Since 2014, TD has been Gold-level-certified through the Canadian Council for Aboriginal Business (CCAB) Progressive Aboriginal Relations (PAR) accreditation program. PAR is the only certification program of its kind and evaluates companies’ Aboriginal relations activities in four areas: employment, business development, community investment and community engagement.


• In 2015, we introduced mobile tablets for Aboriginal communities that help us conduct banking in remote locations and bring financial services directly to those populations.


• We continued to partner with organizations such as the Aboriginal Financial Officers Association of Canada and invested more than $4.2 million in community outreach to support programs that create opportunities for Aboriginal youth, advance Aboriginal education and financial literacy, and more.


+ Read TD’s Aboriginal Report Page 16


LGBT customers


TD aims to be a leader in creating an inclusive and welcoming business environment for LGBT customers.


• We have “Market Leaders” in several Canadian and U.S. cities specializing in business development in the LGBT community.


• Our advertising, both in mainstream publications and in our branches and stores, reflects the diverse faces of the LGBT community.


• In 2015, we ran our largest-ever advertising campaign in the U.S. which featured a same- sex couple in a 30-second commercial that aired on TV and online. The video was part of TD’s ongoing “Bank Human” campaign.


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