Responsible Banking
Our long-term success and our corporate reputation depend on the ability to anticipate and meet the needs of our customers.
TD aims to enable better, more prosperous lives by taking a more human approach to everything we do. To our customers we deliver personal human experiences, proactive advice and solutions, through convenient and timely interactions.
Material aspects in this chapter Customer Service
Access to Banking Product Responsibility
13 15 17
Financial Education for Customers 19 Economic Value
21 1
TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2015 Canadian Retail Banking Customer Satisfaction StudySM. Study based on over 14,000 total responses and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed April-May 2015. Your experiences may vary. Visit
jdpower.com.
2
TD Bank, N.A. received the highest numerical score in the northeast in the proprietary J.D. Power 2015 Small Business Banking Satisfaction StudySM. Study based on 8,086 total responses, measuring 8 financial institutions in the northeast (Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont) and measures opinions of small business customers with annual revenues from $100,000 to $10 million. Proprietary study results are based on experiences and perceptions of customers surveyed in July-August 2015. Your results may vary. Visit
www.jdpower.com
3 MONEY is a registered trademark of Time Inc. and is used under license. From MONEY® Magazine, November, 2015 © 2015 Time Inc. MONEY and Time Inc. are not affiliated with and do not endorse products or services of TD Bank, N.A. or TD Bank Group. Page 11
For the 10th year in a row, TD Canada Trust was named “Highest in Customer Satisfaction Among the Big Five Retail Banks” by J.D. Power in the Canadian Retail Banking Study1
TD Bank ranked as the “Best Small Business Bank” in the U.S. Northeast according to the 2015 J.D. Power Small Business Banking Satisfaction StudySM 2
For the second year in a row, TD Bank was named “Best Big Bank” by Money magazine in its ranking of Best Banks in America 2015-20163
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