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HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE


Employee Engagement (continued) SPOTLIGHT A three-generation family affair


Diversity & Inclusion WHY IT’S MATERIAL TO TD


We view diversity and inclusion as a business imperative. Achieving our goal to be a leading North American bank depends on understanding and reflecting the people, cultures and communities where we operate. It’s how we can attract and retain the best people, and gain a richer range of experience, thinking and ideas that strengthen our business.


Management Approach


Diversity and inclusion has been a business strategy at TD since 2005. Our goal: to create a culture in which all employees thrive and all customers are welcome. Over time, we have embedded diversity and inclusion into every aspect of our business – from our workplace practices to our customer relationships to our community involvement.


Walter Clifford Armstrong (centre) with his clerks in 1903


Alison Brien Global Security & Investigations


Employees often speak of the “TD Family” to express the camaraderie felt at work. For Alison Brien, working at TD is literally a family affair. Both her great-grandfather, Walter Clifford Armstrong, and her grandfather, Jack Clifford Armstrong, worked for TD (the Dominion Bank in the case of the former).


The story starts 125 years ago when Walter joined the Dominion Bank in 1890 and became the first branch manager of Winnipeg, Manitoba’s North End branch, which opened in 1897. Many years later, his son Jack managed a branch in downtown Toronto.


“TD green must be in our blood,” says Alison, who joined the bank in 2007 and now works in our Global Security & Investigations office in Toronto, Ontario. “I’ve never heard of families with three generations who have worked here. Following in the footsteps of my grandfather and great grandfather gives me a definite sense of pride and, while no longer with us, I know they would be really happy that the ‘TD legacy’ continues within our family.”


The Diversity Leadership Council (DLC), which comprises senior leaders across TD, sets the strategy and oversees our progress on diversity and inclusion. In 2015, Riaz Ahmed (Group Head & CFO) assumed leadership of the DLC, succeeding Bharat Masrani (Group President & CEO), who had been chair for three years. The DLC is supported by more than 300 leaders who are active on diversity subcommittees and regional councils, a Corporate Diversity Office and diversity- management systems.


In the workplace, our efforts include diversity training programs for management and employees, mentoring tools and programs, employee networks and resource groups, and opportunities to share ideas and experiences. We also integrate diversity and inclusion into our recruitment practices, and every new hire undergoes diversity-awareness training. Our long-standing workplace policies and guidelines support our commitment, and the fundamental values of diversity and inclusion are ingrained and promoted through the bank’s Strategy Framework, Guiding Principles and Leadership Profile.


Additionally, we strive to be a model of successful diversity and inclusion for our customers and communities. Learn more about our efforts:


• Access to Banking • Community Investment


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