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HOW WE OPERATE


RESPONSIBLE BANKING


WORKPLACE


ENVIRONMENT


COMMUNITY


GOVERNANCE


About this Report


This report is designed to be viewed online. The links provide access to more details, additional resources, supporting videos and case studies.


Performance Appendix: Please refer to the 2015 Performance Appendix for a helpful summary of TD’s corporate responsibility quantitative performance.


Note: Throughout this report, “TD” or the “bank” refers to TD Bank Group. “TD Bank” refers to TD Bank, America’s Most Convenient Bank®


. All currency is in Canadian dollars unless


otherwise noted. All material restatements and significant changes from the previous report are described in the performance data footnotes. This report presents the material issues and impacts of our activities during the fiscal year ending October 31, 2015.


GRI: TD has used the Global Reporting Initiative (GRI) framework for corporate responsibility reporting since 2007. TD’s 2015 Corporate Responsibility Report is written in accordance with the G4 framework and fulfills the requirements for a Core report.


On the cover + Online GRI Index 1944 1950 1965 1970s 1980s 1987


External Assurance Reports: Selected performance indicators were independently assured by Ernst & Young LLP. Ernst & Young performed a limited assurance engagement for a selected number of TD’s performance indicators including TD’s greenhouse gas emissions and Carbon Neutral Schedule and TD’s paper usage figures. The results of Ernst & Young’s assurance engagements are documented in its assurance statement.


+ Ernst & Young Assurance Statement 2003 2013 2015 2015


Adapting to be the bank you need


2015 Corporate Responsibility Report And beyond Ways to Reach Us


Since our founding over 160 years ago, TD Bank Group has continuously evolved to serve the changing needs of our customers, employees, communities and shareholders.


We continue adapting to be the bank you need. There are many examples of this in the following pages – from our latest innovations in digital banking, to new ways we’re addressing climate change, to our recent efforts in expanding financial access and inclusion. Inspired by our history and vision of being the better bank, we are building the bank of tomorrow and beyond.


With teams across TD dedicated to maintaining relationships, we interact with several stakeholder groups on a daily and/or weekly basis, responding to the issues and concerns brought to our attention. If you would like to contact TD with feedback, here are a few ways to reach us:


Customers: Customer.support@td.com Shareholders: tdshinfo@td.com Investors: tdir@td.com Suppliers: tdsource@td.com Community groups: td.communitygiving@td.com Feedback on this report: crreport@td.com On Twitter: @TD_Canada or @TDBank_US By text: TDHELP (834357)


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Symbol Key Table of contents


+ Supporting content (external links) Navigate to a different section


Facts and figures for which Ernst & Young LLP provided limited level of assurance


Facts and figures for which Ernst & Young LLP provided reasonable level of assurance


Indicates a GRI disclosure. Click to view the full GRI Index online.

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