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HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE


Data Security and Privacy (continued)


We strive to incorporate the principles of ‘Privacy by Design’ into our products and services from the beginning. Another important area of focus is training and communication. All employees complete a mandatory privacy and information-security training course, which is refreshed annually. Through continual awareness building, we work to promote a culture that understands the fundamental importance of data security and privacy. TD also complies with many industry- level codes of conduct and public commitments designed to protect consumers.


2015 Performance


Data Security During the past year, we invested considerable effort and resources to ensure the security and privacy of our data, technology and systems.


On the security front, we continued to anticipate and prevent threats to our cyber-security in a number of ways, including the development of strategies and tools to respond to the most critical risks, monitoring our IT systems around the clock, and actively collaborating with other banks and governments to exchange best practices and share threat-intelligence information, (for example, participating in Public Safety Canada’s Canadian Cyber Incident Response Centre).


Privacy Our Global Privacy Team remains vigilant in maintaining bank-wide policies, procedures, standards and guidelines to help protect the privacy of our customers’ personal information and mitigate privacy risk. TD has implemented new measures to protect customers’ privacy based on recommendations from the regulators. In Canada, the Office of the Privacy Commissioner ruled on five complaints from past years and found them to be well-founded and resolved. There were no privacy complaints or investigations in the U.S. found in favour of the customer.


We strive to be clear about our policies and practices and make them easily accessible so customers can find answers about how we manage their information. For example, TD’s Mobile Apps Privacy Code and TD’s Online Privacy Code advise users on how the information collected when using the TD app and TD websites is handled. TD does not collect information about our customers’ general browsing activities. We also continue to offer products and services to help customers manage and improve their security and privacy. These include tipsheets for preventing financial fraud and smart online usage, as well as links to anti-virus and anti-malware software.


SPOTLIGHT


Cybersecurity: Building protection against advanced threats


Glenn Foster Head of Technology Risk Management and Information Security, TD Bank Group


Cyber threats escalated in 2015. With technology innovation growing at an explosive rate and more physical assets being replaced by digital assets throughout society, companies across all industries are trying to defend against a faceless army of digital attackers.


Our ability to identify malware and respond quickly is key to our


cyber defense strategy. We have multiple controls in place to protect our customers and employees, including multi-layer authentication, secure firewalls and advanced encryption methods. We continually assess our cyber-security program, conduct real-time testing of our defenses and incorporate feedback from independent oversight organizations with leading-edge practices.


Equally important, we are increasingly focused on building a security-aware culture within the organization. We are equipping employees with new tools to protect themselves from potential attacks and we continue to provide education on all the latest threats, making employees accountable for preventing and detecting these types of attacks.


We recently launched an awareness-raising exercise where fake phishing emails invited employees to click on a link. Anyone who clicked on the phony link received a pop- up alerting them to the test and guiding them on how they should have handled the situation. Our employees are our greatest asset in protecting the bank. The intention of the program is not to scare employees but to provide real-time learning opportunities to drive our cyber-security message home and increase our employees’ readiness to respond to these serious cyber threats.


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