HOW WE OPERATE RESPONSIBLE BANKING WORKPLACE ENVIRONMENT COMMUNITY GOVERNANCE
Corporate Responsibility at TD
Given the direct and indirect impacts of our business, we are profoundly aware of the need to embed corporate responsibility into business decisions.
Which is why TD’s vision, strategy and Guiding Principles are so important in helping navigate the path to building a better bank. These are the values that apply to all employees for all bank activities, all of the time.
Our Vision: To Be The Better Bank
Our Mission:
We will be the Best Run, Customer-focused, Integrated Financial Institution with a Unique and Inclusive Employee Culture
Our Strategy:
To produce long-term, profitable growth by building great franchises and delivering value to our Customers, Shareholders and Communities
Our Guiding
Principles: • Deliver Legendary Customer Experiences • Be an Extraordinary Place to Work • Operate with Excellence • Understand Our Business • Take Only Risks We Understand and Can Manage
• Enhance Our Brand • Increase Shareholder Value
Strengthen Our Communities
Create value in the economy
Give financial support to create change
Encourage employees to volunteer
Collaborate with community partners
Influence suppliers to use responsible practices
Be an Environmental Leader
Continuously improve our environmental footprint
Embed the environment into our financing decisions
Provide green product and service options for customers
Engage stakeholders HOW WE OPERATE Go Deeper
Corporate Responsibility Governance Structure
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Guiding Principles / Leadership Profile / Code of Conduct Ethics and Integrity / TD’s Risk Appetite
Be The Better Bank
Our Corporate Responsibility Strategy is built on four themes that contribute to TD’s overall vision.
Responsible Banking
Deliver legendary customer experiences
Provide responsible products and services Improve access to banking
Be the bank of choice for diverse communities
Resolve complaints fairly and quickly Increase financial literacy
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Build an Extraordinary Workplace
Be a Best Employer
Foster a diverse and inclusive workplace Employ a highly engaged workforce Attract and retain great talent
Create opportunities for development Build future leaders
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