TECHNOLOGY
template to an office or a school. The template for a building can be as detailed as you choose, containing several different rooms or areas and any number of scored elements within each room or area.
• The scoring system. Do you want 1-5; pass or fail; or red, amber, green?
THE IMPLEMENTATION At the start of each month the admin team generates the audits required across the company, dropping the details into the software’s Workflow system for automated distribution:
• Field managers then receive their schedule on their mobile devices.
• As they complete the audits, managers record the scores, as well as adding photographs of any serious cleaning or maintenance issues if requested.
• Completed audits can be signed for by the client on the mobile device and are synchronised back to head office.
• Audit failures, at either individual task or overall site level can automatically generate a requirement for a re-audit within an agreed timeframe.
COMMUNICATING THE
RESULTS Controls are in place to determine what information goes to clients and in what format:
• Audit KPI results can be summarised in different ways, for example average score, percentage score, or total passes and failures.
• Audits can be automatically emailed to clients or be set to ‘hold for investigation’ if showing a serious standards shortfall or failure.
• Using the secure Customer Portal module, the results of audits can be presented and viewed graphically by the client, across their portfolio,
in the comfort of their own office.
www.tomorrowscleaning.com
NVIRO USES TEMPLACMS AT A MAJOR NHS CONTRACT
In September 2015 Nviro took on the contract to clean the Totton Dialysis Unit, part of the Portsmouth Hospitals NHS Trust. The unit provides a comprehensive renal service to a local adult population of over two million.
EXPLOITING TECHNOLOGY The Dialysis Unit is a mixture of clinic rooms, ward areas, hygiene areas, offices and circulation. It is cleaned seven days a week to a very high specification by a team of four cleaners who each look after a different section of the building.
Given the responsibility of cleaning at such an important location, it seemed like the ideal moment for Nviro to create a highly bespoke quality audit template using its TemplaCMS business management software.
Nviro recommended that their Service Manager, Jamie Salmon should perform audits jointly with the client, the Head Sister, and together they identified 88 different cleaning tasks across the building, each relating to a different aspect of the cleaning specification. All the tasks were loaded to the Quality Audit form and, at four pages, it is the longest quality audit form Nviro use anywhere in their 600 cleaning locations. Jamie allocates 45 minutes to each audit.
In terms of scoring, the audit template was set up with a pass or fail score for each task, reflecting the fact that there are no in-between measures. The cleaning is either done properly or not. The client then set a target of 95% as the minimum acceptable score, allowing failure on only four out of the 88 tasks before an automatic re-clean is triggered.
CLIENT AND
CONTRACTOR BENEFITS At NHS Totton the bespoke audit has had two important benefits. Firstly it has upped the ante for Nviro, causing each member of the cleaning team to focus very clearly on their own area and take increased personal care over it. Secondly it has made the auditing process much more meaningful, making it possible to home in on any deficiencies in a way that isn’t possible with generic audits which just talk about ‘floors, edges, walls and toilets’ and so on, without identifying specific locations. Jamie is pleased and so is his client who receives an automatic email containing the results of all audits, leaving her to get on with the important job of looking after patients.
www.templacms.co.uk
Tomorrow’s Cleaning December 2015 | 59
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