NEWS Photo By Steve Cadman via
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USEFUL CONTACTS
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PERSONAL TOUCH
PAYING OFF FOR JPC It’s easy to see how London cleaning firm JPC has won its latest award for service at Chiswick Park.
Scratch the surface, not literally of course, and you’ll see the huge effort bosses have made to ensure the contract cleaning team operates with the same ethos of the business park itself – enjoying work.
More than that, JPC has instilled a high level of employee engagement – English classes, training courses, skills programmes – to ensure they not only retain the best staff but encourage them to develop and grow in their roles.
Contracts Manager Sandrino Vieira is in charge of cleaning the 33-acre site in west London which is used by 8,000 people every day.
While Sandrino admits that many people think cleaners are ‘bottom of the food chain’, JPC is changing that perception day by day.
“We are proud of the experience we offer,” said Sandrino. “You can see the difference when you walk into Chiswick Park – you can feel it in the air. There’s something fresh, energetic and vibrant about it and we are at the forefront of that.
16 | Tomorrow’s Cleaning December 2015
“Our standards are sky-high and our programme of cleaning is extensive but it’s the way we motivate our staff that really helps this project shine.
“People think that cleaning is bottom of the food chain but it’s different over here. We make team members feel like it's a large family…like we’re cleaning our own house. And everyone is proud to work here.”
Engagement is high and attrition is low because JPC has embarked on a comprehensive schedule of apprenticeships, ambassador programmes and further training.
Sandrino continued: “There are free English courses on site and other courses to develop people’s skills, from how to read body language to building confidence and improving customer service. Everyone is a name, not a number.”
JPC were winners of a Kimberly-Clark Professional Golden Service Award 2015 for Chiswick Park last month, adding to a glut of previous awards.
And Operations Director John Conroy Jr believes that Chiswick Park is a shining example of how the firm operates.
“We are not just another cleaning firm,” he exclaimed. “Our people matter to us and by investing in them we can guarantee incredible performance for our clients.”
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