WASHROOM HYGIENE
DAY AT THE RACES
Jonathan Hooper, Marketing Manager at Northwood Hygiene Products, tells us all about a recent case study at York Race Course, where the company were on hand to improve washroom hygiene and compliance with the installation of their Leonardo dispensers.
York Race Course, 2014’s Northern Racecourse of the Year, has a long tradition and well-deserved reputation of providing top class facilities for race-goers. But it is so much more than that. It is also the current Conference Venue of the year and a favoured choice for weddings. And in order for the venue to continue to succeed, all of those offerings demand top-of-the-tree services and facilities.
Washrooms have to make their contribution to that success. Often unsung, it is (as we know) only when they fail to reach the expected standards that anyone feels moved to comment and that can be commercially very damaging. But maintaining the required standards for both the provision of appropriate
hand hygiene levels and the aesthetic and tidy environment is getting to be ever more difficult.
The new living wage of £7.20 per hour, due to be introduced in April 2016 for the over 25s, is going to be enforced by fines of up to £20,000 and convicted Directors may be barred from office. Concern as to the effects on, for example, staffing levels possibly being cut to temper the effect of the rises has been expressed by the CBI’s John Cridland and ex-Sainsbury boss Justin King. Certainly then, it means that higher productivity will be an essential element of the new mix.
Leonardo dispensers are easy to install, usually without the need of expensive and increasingly hard to find qualified trades people. The intrinsic design means that the number of dust trapping surfaces are minimised so cleaning is easy and the translucent covers allow simple visual monitoring of tissue levels. Single sheet presentation reduces hand towel consumption and wastage and it has been noted that washrooms are left much tidier when these dispensers are fitted. This means that staff training can be relatively uncomplicated and the number of monitoring visits reduced, the latter being helped by the larger capacities, which also reduces the levels of on-site tissue storage.
The locating of the dispensers is determined to some extent by the washroom usage patterns. For
36 | Tomorrow’s Cleaning December 2015
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race-goers there is a series of peaks of usage between races, which is determined by the race card, so washroom inspections take place during racing. The number and positioning of the dispensers can also be dictated by optimising the most effective service delivery.
For the conference and wedding businesses there is generally a more even usage pattern and so the number of dispensers and their placement are adjusted to again optimise the cost/ benefit equation.
Behind all of those customer facing washrooms, there are, of course, a number of other vital locations that also need well positioned hand hygiene support.
All of the catering areas where food and drinks are prepared and dispensed are hygiene critical and positioning here needs to reflect the realities of the job. The more convenient the dispenser, the more they are likely to be used. The Leonardo Compact range has proven to be popular in such areas where available space can be limited, while hands-free dispensing is a further option.
Tipping Leonardo to provide a winning cost in use solution for this sporting venue has proven to be a safe bet.
www.northwood.co.uk
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