TECHNOLOGY
TECHNO-VISION
Mitie’s cleaning business is one of the largest and the longest standing. Here Bob Forsyth, Managing Director of Mitie’s security and cleaning businesses, shares his passion for technology and his vision for modernising the cleaning industry.
The UK cleaning industry is worth approximately £10bn, with around 70% of that outsourced to companies like Mitie; yet despite its influence and importance in facilities management, it appears to me that there has been little investment in intelligent technology to enhance delivery.
Having worked in the service delivery sector for more than 20 years, I’ve seen the outsourcing market grow and organisations expand to meet growing demands of clients who want more elements of facilities management delivered by the same partner.
The impact of this is that these services have unfortunately become
54 | Tomorrow’s Cleaning December 2015
more commoditised – which I feel is due to lack of clear differentiation. Where a service offering is ‘vanilla’ we give clients no reason to buy and therefore the decision ultimately becomes all about price, which is defaulted to minimum wage.
In my first few months leading the cleaning business at Mitie I saw several areas I instantly thought could be made more efficient or effective with a technology solution. I was drawing from my experience with Mitie’s total security management business, another large, predominantly people-based logistics business, and how technology transformed
our operational performance through better processes, improved management information, and greater engagement with our workforce.
I didn’t doubt we could apply the same transformation in Mitie’s cleaning world and see no reason why the roles of cleaners, porters and housekeepers shouldn’t be enhanced by technology.
Technology in our cleaning business is going to be a game changer. The innovations we’ve already started to implement are really going to make people sit up and think differently and early exposure to clients has reinforced our own excitement.
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