Dining al fresco and the stunning living area with wood burning stove at 3 The Drive, Hillfield Village, Dartmouth


the region is the uncertain holiday market overseas - increasingly people may be exercising cau- tion when spending their money on holidays, with ‘safe’ abroad destinations now more limited and expensive. South Devon boasts one of the warmest climates on main- land Britain, plus award-winning beaches and fabulous waterside restaurants - the region offers much of what foreign destinations have … without the delayed flights, crowded ferry cabins and jet lag! Customer service is an important


part of a visitor’s enjoyment of their holiday, having a direct impact on the number of bookings/repeat bookings for holidays in the area. In an internet driven world, custom- ers are increasingly looking online for reassurance at every stage of choosing, booking and taking their holiday. Companies need to strive to ensure their customers are hap- py with their holiday experience, from making their initial enquiry, right through until the end of their holiday. Coast & Country Cottages has recently been awarded the 2017 Gold Trusted service Award by the Global Feedback Engine Feefo. This prestigious national accreditation highlights those businesses that have consistently delivered outstanding customer service. Based on online feedback directly from customers, this award reassures customers that their experience with Coast & Country Cottages will meet or exceed their expectations.


Overall, 2017 looks set to be a bumper year for the South Devon holiday lettings industry. With this positive start to the year, in addition to the recent British Travel Award win, the directors of Coast


“Another contributing factor to the increase of early bookings


for the region is the uncertain holiday market overseas.”


& Country Cottages, Andrew and Karen, are continuing to invest in the future of their growing company. The agency’s laundry, Travel Lite, has recently moved to larger premises in Salcombe, with


room for planned expansion, and the ‘head office’ in Salcombe has undergone significant refurbish- ment – the new brighter and more spacious open-plan office provides additional space for both the current team and to accommodate the company’s recruitment plans for the year ahead. With all this, plus investment in new bookings software, this Devon company might be small and locally based (and indeed one of the few local agencies still family owned) but is definitely forward-thinking. Coast & Country Cottages are actively looking for high quality holiday cottages in and around Dartmouth and throughout the South Hams to meet demand. To arrange a free property visit without any obligation or ‘hard sell’ or to request a FREE ‘Owners Guide’, please call Andrew Jones (Director) on 01548 843773.


Vantage Point, Hillfield Village, Dartmouth


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