Three stars for insurance broker’s customer care


Chartered Insurance Broker TH March will be able to celebrate its 130th anniversary with extra gusto later this year having been awarded an ‘Exceptional’ three star rating by independent customer service assessor; Investor in Customers (IIC). Only 17% of the companies assessed by IIC


since it was founded 10 years ago have ever managed to gain three stars. TH March’s Managing Director Neil McFarlane


‘Our ethos here is that we


(pictured) said: “This is great news for us and I would personally like to thank all the customers who took time to participate in surveys and interviews when they were approached by Investor in Customers.” He added: “Our ethos here is that we all have an integral


all have an integral part to play in the success of TH March’


part to play in the success of TH March and we are fortunate to employ people who take immense pride in what they do and work diligently to provide fantastic customer care. “As a family company we have a track record of ‘growing our


own talent’ and so employees at all levels receive excellent ongoing training that helps them become qualified, knowledgeable people our customers can put their trust in.” Tony Barritt, Managing Director at Investor in Customers, said:


“We have been working with TH March for three years and they are really embracing the importance of delivering an exceptional customer experience. We congratulate them on successfully implementing a number of changes within their business to ensure that their customers recognise that, at all times, TH March has their best interests at the heart of the organisation.”


March/April 2017 Chamber Profile 9


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