TRAINING & EVENTS CHAMBER BUSINESS TRAINING
The Chamber offers a wide and diverse range of training support for members and non-members alike, all with the aim of enhancing skills, developing knowledge and driving the growth of your business
TRAINING COURSE IN FOCUS: BECOME A LEADER YOU CAN BELIEVE IN
Research shows that efficient, capable managers benefit their business by retaining a motivated workforce, improving productivity and gaining a competitive advantage. Succession planning is a key priority for any business and every manager needs to train existing and new managers. Starting 21 February, our seven-day Managers Development
Programme runs over three months and supports leaders - and potential ones - striving to make a difference within their workplace.
Customer Service Excellence Date:
FEBRUARY 2017 15 February
Location: Nottingham This course will cover key areas to ensure the customer experience is a good one. It includes input on what customers expect from organisations and how staff can exceed their expectations.
Advanced Excel Date:
16 February
Location: Chesterfield This course deals with automation and productivity features. It includes conditional formatting, validation and consolidation methods and data analysis tools such as pivot tables and data summarising.
Minute Taking Date:
21 February
Location: Nottingham This course examines the techniques required to ensure accurate, concise and readable minutes.
Total Telesales Date:
22 February
Location: Derby This course is designed to cover all the elements of telephone selling from cold calling, capitalising on the incoming call, dealing with complaints and winning appointments.
From Friend to Supervisor – establishing authority Date:
23 February
Location: Leicester Often individuals are promoted and find themselves in charge of those who previously worked alongside them. This course is for anyone struggling to establish themselves as a team leader or supervisor.
Foundation Excel Date:
7 March
Location: Chesterfield This course focuses on understanding how to create your own spreadsheets and form your own simple calculations using formulae and functions.
A full list of training courses can be found at
www.emc-dnl.co.uk/training or get smart and use the QR code. Or call 0333 320 0333 ext 2153
38 business network February 2017
Taming your Inbox Date:
ILM addresses leadership lag
The Institute of Leadership & Management (ILM) has called on businesses to boost leadership at all levels, as research reveals employees lack confidence and inspiration from leaders at work, with UK PLC refocusing on training post-Brexit. ILM, the leading specialist provider of
23 February
Location: Nottingham The typical employee spends an hour a day dealing with unnecessary emails. This course will teach users of Outlook 2010 and later how to save up to an hour per day by becoming more efficient with email.
Getting Started in Marketing Date:
28 February
Location: Derby This course will give you an introduction to key marketing concepts and how to apply them to your business or organisation, enabling you to develop an effective marketing plan.
Having Difficult Conversations Date:
MARCH 2017 1 March
Location: Nottingham One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life.
Collecting Debts by Phone Date:
7 March
Location: Nottingham This highly participative course is designed to give delegates the skills to talk to people effectively over the telephone and the techniques to increase their success rate.
leadership qualifications in the UK, found that over half of employees (53%) will consider moving jobs unless their organisation changes. The research, which surveyed employers
and employees across the UK, also found that 28% of UK workers feel they don’t have a trustworthy and inspirational leader – topping the list of what they lack most at work. And it seems that while businesses acknowledge the importance of good leadership, they also see room for improvement. With a challenging period of uncertainty ahead, it’s no surprise that having inspirational leaders ranks as the top HR focus for the businesses surveyed, with half (52%) citing this as key priority.
John Yates, Group Director at ILM
LEADERSHIP AT ALL LEVELS “Leadership doesn’t just refer to people at the top – and we need to stop thinking of it in this way,” says John Yates, Group Director at ILM. “Many people view leadership as a necessary step in career progression, as opposed to something they want to actively take on. But it’s actually a set of skills that should be learnt from your very first day at work, and honed until your last. “With significant changes on the horizon, organisations need to be
empowering people at every level with leadership skills if they want to remain competitive. That’s why we’ve launched our manifesto, calling on UK businesses to address this ‘leadership lag’ to help the nation navigate what is set to be a challenging few years ahead.”
(Content supplied by ILM)
The Chamber, working with partner Challenge Consulting, offers a full range of ILM-accredited courses:
Level 2: Award in Customer Awareness Starts: 9 May
Level 2: Award in Leadership and Team Skills Starts: 1 March
Level 3: Award in Leadership and Management Starts: 28 February
Level 5: Certificate in Leadership and Management Starts: 27 April
Level 7: Diploma in Executive Management Starts: Dates on request
You may also be interested in running these accredited courses on-site as a bespoke option. To discuss your training requirements, contact Vicki Thompson on 0115 9578757 ext 2153 or email
vicki.thompson@
emc-dnl.co.uk.
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