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Glasgow Business . 17 www.glasgowchamberofcommerce.com INTEL Anne Ledgerwood, General Manager, St. Enoch Centre


Each issue we ask a major business figure what technology they use to gather the information they need to keep their finger on the pulse


Keeping promises is the key to business success


» Delivering to all your customers and listening to their feedback is essential


WHAT TECHNOLOGY (FROM GADGETS TO SOFTWARE, INCLUDING APPS) MAKES YOUR WORKING LIFE EASIER?


Like most people I would be lost without my phone. It holds all my emails, contacts and to do lists and allows me to keep in touch when not in the office. Social media sites such as Facebook and Twiter help me understand what our customers are saying about St. Enoch Centre and Yammer helps me network with my international colleagues to share great shopping centre ideas.


WHAT WEBSITES/APPS/MAGAZINES/ NEWSPAPERS DO YOU TURN TO FOR BUSINESS INTELLIGENCE?


Te British Council of Shopping Centres website is a go to reference for all things shopping centres including industry information, political news and practical guidance. I use the Herald Scotland website to keep abreast of local information and what’s happening in and around Scotland and Harvard Business Review for interesting and motivational articles and management advice.


WHAT BOOK(S) SHOULD EVERYONE IN BUSINESS BE READING?


Te Five Languages of Appreciation in the Workplace by Gary Chapman and Paul White – a practical insight into creating a workplace environment that is both encouraging and productive.


WHAT DO YOU DO THAT HELPS YOU BOOST YOUR PRODUCTIVITY OR SAVE TIME?


Making use of my travel time and free wi-fi! Working on the train to clear emails and tasks on a daily basis.


WHAT’S THE BEST PIECE OF ADVICE YOU’VE EVER RECEIVED?


“Brand management is simple… you make a promise, you keep a promise.” A simple statement that means so much to me in thinking about what business promises we make and what we need to deliver for our customers.


Anne Ledgerwood, General Manager, St. Enoch Centre


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