Business Network June 2016

TRAINING & EVENTS CHAMBER BUSINESS TRAINING

The Chamber offers a wide and diverse range of training support for members and non-members alike, all with the aim of enhancing skills, developing knowledge and driving the growth of your business

By popular demand

Due to popular demand, we have included an additional Presentation Skills Development Programme, starting 9 September. To find out more about this six-half-day programme, which is designed for you to make a real difference to the way you present both yourself and your business, visit bit.ly/1UM6Eyi

JUNE 2016

New Incoterms 2010 - What's The Difference? Date:

8 June

Location: Derby This half-day course is for people who want a detailed and focused commercial view of the new Incoterms standards.

Making the Most of LinkedIn Date:

9 June

Location: Chesterfield This one-day course will help delegates discover the benefits of LinkedIn, the professional social network, and generate valuable leads for businesses.

Grow a Profitable Business through the Effective Use of Agents and Distributors Date:

9 June

Location: Nottingham This half-day course will show that an ideal export agent or distributor can be a successful way of entering and developing a new international market.

Google AdWords – Advanced User Date:

10 June

Location: Nottingham On this one-day course delegates will learn how to maximise Google AdWords and formulate an efficient, highly strategic pay-per-click (PPC) campaign with the available tools to make the most out of their investment.

Selling Added Value Date:

10 June

Location: Derby During this one-day course delegates will see that their customers are becoming more discerning. They expect and demand value for money, which is all too often translated into cheapest price, and yet they will pay more for added value – but why?

Become a Skilled Communicator Date:

16 June

Location: Derby From this one-day course, delegates will take away a powerful awareness of their own communication style and have tools and strategies to ‘flex’ that style when appropriate.

A full list of training courses can be found at www.emc-dnl.co.uk/training or get smart and use the QR code. The latest course brochure can be downloaded at http://bit.ly/1zXTtLD or call 0333 320 0333 ext 2153

40 business network June 2016

Authorised Economic Operator (AEO) Date:

14 June

Location: Leicester This two-hour session will give delegates an understanding of how to apply to become an AEO.

Effective Team Leader Date:

14 & 15 June

Location: Nottingham This two-day course is for newly- appointed line managers, or existing managers seeking a working knowledge of good practice techniques for getting the best from staff.

Hootsuite Masterclass Date:

15 June

Location: Derby This one-day course will give a complete understanding of how to get the very most out of this social media management platform.

Intermediate Excel Date:

15 June

Location: Chesterfield This one-day course extends the learner's basic knowledge of Excel and provides them with skills and knowledge to produce more effective and productive workbooks.

Twitter for Business Date:

16 June

Location: Leicester This one-day course will help delegates to unlock the full marketing potential of Twitter by getting better acquainted with some of its more advanced features.

Happy to be of service

One thing customers have in common is that they expect great service. Over any given week, how often,

in a work context or personal situation, is great service a part of everyday life? Compare that number to those

occasions when the service is, at best, mediocre. Many companies have promising

‘You need to have customer service excellence to ensure customers come back time and time again and are willing to tell other people how good you are.’

words in their strategy and vision statements, boasting that they provide quality service. But the service delivered often ends up being pretty average. What happened between the writing of the strategy and the delivery of

the service? Sometimes, with day-to-day challenges, it is possible to lose focus of the

overall aim and concentrate only on getting through the day. People in successful businesses work through day-to-day challenges and

are still able to focus on the overall purpose of the business. Providing great service is about having a clear focus, developing and nurturing the workforce, creating processes and systems that support that service and asking for customer comments so the service can be fine- tuned. Through its development

programmes, the Chamber is now offering a new course called Service Excellence Culture - Strategy to Delivery. This three-day course is designed to give delegates a clear plan for providing outstanding service. Vicki Thompson, Business

Training Manager, said: “It’s not enough today, with social media providing an instant and very public platform for complaint, to simply be good at what you do. “You need to have customer

service excellence to ensure customers come back time and time again and are willing to tell other people how good you are.” Service

Excellence Culture – Strategy to Deliver starts on 1 July.

For details visit bit.ly/1PdunPQ

Page 1 | Page 2 | Page 3 | Page 4 | Page 5 | Page 6 | Page 7 | Page 8 | Page 9 | Page 10 | Page 11 | Page 12 | Page 13 | Page 14 | Page 15 | Page 16 | Page 17 | Page 18 | Page 19 | Page 20 | Page 21 | Page 22 | Page 23 | Page 24 | Page 25 | Page 26 | Page 27 | Page 28 | Page 29 | Page 30 | Page 31 | Page 32 | Page 33 | Page 34 | Page 35 | Page 36 | Page 37 | Page 38 | Page 39 | Page 40 | Page 41 | Page 42 | Page 43 | Page 44 | Page 45 | Page 46 | Page 47 | Page 48 | Page 49 | Page 50 | Page 51 | Page 52 | Page 53 | Page 54 | Page 55 | Page 56