PRACTICAL INFORMATION
CORRESPONDENCE If you make your booking through a travel agent all communication between you and Hurtigruten must be via that agent. If you book your holiday direct with us all correspondence will be sent to the Lead Passenger. Please quote your booking reference number in all communications. When you or your agent contact us we will usually confirm your holiday at the earliest opportunity and advise current flight times and prices, includ- ing any applicable supplements or extras, etc. For high season dates, when demand is greater, or if you book within eight weeks of departure, we may have to request your cabin, flight or hotel space and it may take slightly longer to confirm your holiday. An invoice will be sent to confirm your arrangements. If you are travelling with friends but would each like to receive separate documents please advise us at the time of book- ing. Travel documents are generally sent approx- imately 7–14 days prior to departure.
SPECIAL REQUESTS If you have any special requests (e.g. dietary or medical), please inform us at the time of book- ing. We will do our best to meet such requests but cannot guarantee to do so and in no circum- stances will any such request be accepted by us so as to form part of our contractual agreement.
MOBILITY We are happy to welcome passengers who are not fully mobile and all ships (except MS Lofoten) have at least one cabin equipped for travellers using a wheelchair. Our sales consultants will also try to book appropriate hotel rooms. Passen- gers who use a wheelchair must bring their own, standard size, foldable chair. Guests who are able to navigate around the ship unaided in a wheel- chair need not to have a travel companion. Those who need assistance may need to be accompa- nied. Please discuss with your booking agent. In Norwegian ports there is a ramp or gangway for embarkation/disembarkation. Excursions have not been adapted specifically for passengers with walking difficulties. Please contact us or the Tour Leader when you are on board who will be able to advise which excursions are suitable. It is essential you advise us of special requirements
136
at the time of booking to enable us to make the necessary arrangements for you.
CHANGES TO THE ITINERARY AND EXCURSIONS All routes and excursions are provisional and sub- ject to change – weather, sea and ice conditions may affect the itinerary. Excursions may also be subject to minimum/maximum numbers. As Christmas approaches itineraries may change in order for ships to host dinners and celebrations for local communities. Please take care that you are back in time on board, especially when your ship arrives with a delay but departs on time to keep the schedule. The departure time is dis- played at the gangway. Please note that ships can’t wait for late passengers. If you miss your ship you need to arrange by yourself and at your own expense the trip to the next harbour.
MINIMUM NUMBERS Some holidays are subject to a minimum num- ber of participants to enable them to take place. Should the minimum not be reached we will ad- vise you at least 60 days prior to your departure, when we reserve the right to cancel the holiday and refund all monies paid to us. Alternatively, you may choose another holiday with us but if the alternative arrangement is at an additional cost, the difference will be payable by you.
BEFORE YOU GO
PASSPORT AND ID CARDS All guests have to present a valid passport or gov- ernment approved ID card when they check-in.
VACCINATIONS At the time of printing there are no compulsory vaccinations or health requirements for travelling to Norway. It is however the responsibility of all passengers to ensure they comply with any health requirements at the time of travel. We suggest you consult your doctor or relevant health authorities about any precautions you should take with re- gard to Deep Vein Thrombosis (DVT).
CURRENCY IN NORWAY We suggest that you take a small amount of local currency (Norwegian Kroner-NOK) in cash. Major credit cards are widely accepted except possibly at smaller businesses. You may be asked to provide identification when you pay by credit card or ex- change money. Please also see: Payment options on board under On board information.
GENERAL
BROCHURE ACCURACY The information and descriptions contained in this brochure have been checked by our staff and/or local agents to ensure they are correct. However, changes may occur after the date of publication and there may be occasions when Hurtigruten or local suppliers may withdraw some facilities. Should we become aware of any significant change which may be considered to have an effect on the enjoyment of your holiday we will do our utmost to advise you. Public hol- idays and religious festivals may also affect the availability of resort and hotel facilities. Tour- ist offices can provide details of such events.
WILDLIFE & NATURAL PHENOMENA: The Hurtigruten brochures include pictures and descriptions of wildlife, which may be seen from the ships and during excursions. Spending time on outside decks increase your chance of spot- ting wildlife and natural phenomena but there is no guarantee of sightings.
ENVIRONMENTAL COMMITMENT Hurtigruten’s environmental efforts are tied to our strategic six point policy; 1. That environmentally-oriented measures are identified and implemented in day-to-day operations.
2. That focus is directed specifically at the marine environment.
3. That we specify requirements for subcontractors and contractual partners.
4. That our communications concerning our own environmental performance are open and complete.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146