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In an emergency, the cabin crew are well trained to respond and call on the best resources and techniques to protect their passengers.


ter airline, Canada 3000, was looking for flight attendants for their base in Winnipeg. I applied and was accepted for initial training. When I graduated from initial training and completed my first flight, I knew this would be my lifetime career. I have now spent 26 years flying, with several differ- ent airlines, as a flight attendant, recruiter, trainer and cabin safety manager. Yet, each day I still experience the same ex- citement and fulfillment that I did on my very first flight,” she says. When Sunwing first opened in Winnipeg in 2013, its staff


consisted of 52 people. In three years, the base has doubled and 84 flight attendants are now employed. Initial train- ing for flight attendants varies by airline. At Sunwing, it includes regulations and responsibilities, safety, emergency and security procedures, safety and emergency equipment, evacuation procedures, first aid training, service training and training about the aircraft itself. As a cabin safety manager, Kim received additional training in administration, docu- mentation and customs regulations for foreign destinations to complement her experience and previous knowledge. Work is rewarding for Kim, and some flights and pas-


sengers leave an impression long after they have deplaned. “One event that deeply touched me during my years with another airline, Perimeter Aviation, was that of a young boy


who had seriously injured his foot in northern Manitoba and had to be flown to Winnipeg for emergency care. I pre- boarded the family for the flight, introduced myself and as- sured the family that I would assist any way I could. Te boy, known as “Little Boo”, loved our cookies, so I made sure that he was comfortable and gave him as many extra cookies as he wanted for being so brave about his injury. Te ground agent later informed me that when the boy arrived at the hospital all he could talk about to the doctors was how ex- cited he was to receive cookies from the cookie plane lady. I was so touched to be acknowledged by this brave little boy in such a special way. I will always feel proud and humbled that I was able to make a child smile and forget his injury for the brief period he was under my care,” Kim says. Overall though, it is working with great flight, cabin and


ground crews that makes the days fun and time pass quickly, even on the long flights. “On a regular basis, Sunwing Airlines passengers are asked to complete a survey regarding their flight and the service. Te Winnipeg cabin crew and ground staff have al- ways scored well and have received numerous compliments and commendations. Tat, and knowing that my passengers are safe, comfortable and happy is definitely high on my list for personal satisfaction,” Kim concludes.


thehubwinnipeg.com


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