Marshall
MacCallum Chartered Surveyor
say that they did not give you alternative redress write to them and ask the question and say that you want the answer in writing. If they refuse or fail to confirm if you were given alternative redress or if they confirm that they did but refuse to compensate you the next step is to make a complaint to the Financial Ombudsman Service (which is
free and easy to do). Before making a
complaint to the financial ombudsman it is important that you firstly give the bank at least 8 weeks to respond and deal with your complaint. After this period of time you can proceed with your complaint by logging on to
http://www.financial-ombudsman.org.uk/ consumer/
complaints.htm. Alternatively, you can telephone 0300 123 9 123 or 0800 023 4567 and speak to the Financial Ombudsman service instead. They will then send you a claim form to fill out where you will provide the details of the PPI claim that you made and the award that you were given. In this respect it will be better if you are able to provide a copy of all letters and communications that you have received from the bank in relation to your PPI payout.
Property Sales & Lettings Surveys & Valuations
View our properties on
www.s1homes.com www.zoopla.co.uk
1/3 High Street, Dunblane 01786 822 235
Robertson Jones Wealth Management Ltd
We care and have the patience to explain and explain again without jargon.
Guy Jones BSc Eng. Dip. PFS We help you with:
• Local, bespoke, confidential service. • Estate and Inheritance Tax Planning. • Retirement Planning. • Tax relief and tax efficiency. • Long-term Care Planning • Investment growth and diversification. • Protection.
To find out more, contact Guy on 01786 822 291
guy.jones@
sjpp.co.uk www.rjwm.co.uk
23 High Street, Dunblane Please mention thewire when responding to adverts 85
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